Concierge Receptionist

JOB SUMMARY

The Concierge Receptionist will meet, greet, direct visitors to the appropriate location.

Also, supports individuals, large teams or department directors. Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials. Responds to or routes routine inquiries from external or internal sources with own correspondence or other messaging. Schedules and coordinates meetings, travel, and other group activities. May be responsible for creating reports and distributing on a regular schedule.

ESSENTIAL FUNCTIONS OF THE ROLE

Schedules, organizes, and operates conferences, seminars, and events, including recommending vendors for services, overseeing the production and distribution of materials, coordinating logistics, and serving as liaison with internal and external vendors. Takes meeting minutes and disseminates to appropriate parties.

Answers and screens phone calls for the office or department; routes calls as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party in a timely manner. Determines and takes appropriate action as required.

Greets visitors, guests and/or employees promptly and courteously; ascertains their needs and provides assistance in accordance with established policies and procedures or, if unable or unqualified to assist, promptly refers to the appropriate party or department.

Plans and schedules calendar(s) based on consultation, resolve calendaring conflicts, and arranges travel in compliance with Organization policies.

Monitors supply levels and orders accordingly; receives, stores and distributes supplies. Performs service and maintenance activities related to minor equipment (i.e., changing ribbons, toners, calling repairmen, etc.).

Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.

KEY SUCCESS FACTORS

Knowledge of office procedures.

Able to provide consistently excellent customer service with empathy, patience and confidence.

Able to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.

Interpersonal skills to interact with a wide-range of constituencies.

Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.

Able to communicate thoughts clearly; both verbally and in writing.

Must be able to read, write and follow instructions and flow chart protocols.

Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.

Able to work carefully, with a high attention to detail.

Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.

Proficient with MS Office suite including Word, Excel, PowerPoint.

BENEFITS

Our competitive benefits package includes the following

- Immediate eligibility for health and welfare benefits

- 401(k) savings plan with dollar-for-dollar match up to 5%

- Tuition Reimbursement

- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level