Service Now Developer

Seneca Holdings
paid time off, 401(k)
United States, D.C., Washington
Aug 26, 2024
Great Hill Solutionsis part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by theSeneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent companySeneca Holdingsand is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visitwww.senecanationgroup.comand follow us onLinkedIn. The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation Great Hill Solutionsis seeking a full-time Service Now Developer (Junior) in the DC Metropolitan area to support the Coordinator for Afghan Relocation Efforts (CARE) within the Department of State. Roles and Responsibilities include but are not limited to: Collaborate with cross-functional teams to understand data requirements and develop solutions to meet business needs Understand ServiceNow development capabilities and drive enhancement recommendations based on information collected from end users and other stakeholders Ensure use of systems follow agreed upon policies and procedures set forth by DOS, Consular Affairs, and other interagency partners Coordinate the standardization of data operations best practices, including the development of standard operating procedures Work on continuous system improvement by sharing experiences and knowledge with the team Advise internal management and interagency stakeholders on options, risk, and impacts of policy / programmatic changes on data operations and make recommendations on solutions Basic Qualifications: 2-3 years of experience as a key technical development resource for large scale ServiceNow developed solutions in client environments Strong technical skills in JavaScript, HTML, CSS, and ServiceNow platform capabilities are essential for this position, along with the ability to work effectively in a team environment and communicate complex technical concepts to non-technical stakeholders Ability to meet the expectations and requirements of the internal customers and senior management Ability to provide technical leadership and professional guidance to managers, team, and vendors Effective communication in a matrixed environment Excellent verbal and written communications skills Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solvingskills Provide technical assessments, written documentation, and technical expertise (Hands-on experience documenting technical designs and UAT scripts) Active Secret Security Clearance or Higher Preferred skills: ServiceNow Certification DevSecOps Tableau, PowerBI, Data Analysis Skills Comprehensive understanding of out of the box ServiceNow functionality Agile Methodology familiarity Experience developing release notes and communicating enhancements to a diverse audience Knowledge of U.S. Refugee Admissions Program, Resettlement, Consular Processing Knowledge of Department of State's bureaus, programs, and role in the US Government Consular / Resettlement Agency / USCIS / or other relevant experience Experience handling highly confidential information is highly preferred Experience and certification in ServiceNow application development preferred Diversity, Equity & Inclusion Statement: The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.