Clerk (Marketing Customer Support/Logistics)

Apply early as this job may be filled at any time.

Job Location:Fort Worth
Other Potential Locations:Fort Worth, TX
Anticipated Start Date: 09/16/2024
Number of Positions:1
Salary Range: Entry pay rate is approximately $27.25/hr, with an average annual salary of $56,682

All communication with applicants will be done via email. Please check your email on a daily basis.

Who we are and what we do

Do you want to be a part of something that really matters? Team BNSF includes professionals focused on safety, service, and who take pride in delivering the nation's freight. Together, we help move goods and materials that sustain life and support local, national and global economies. The BNSF rail network is one of the largest freight railroads, spanning 28 western states and serving three Canadian provinces.

What we believe

At BNSF, our Vision and Values drive who we are, not only in our words, but also our actions. BNSF is committed to our foundational values of equality and inclusion.As members of the BNSF community, our employees are entitled to:

• be treated with dignity and respect.
• have equal access to tools, resources, training and development opportunities.
• have equal opportunity to achieve their full potential.

We model the way through our leadership, our BNSF Diversity Councils, our diverse Business Resource Groups, our deep involvement and investment in the communities we serve, and through diversity and inclusion training programs. It's through our actions that we create an inclusive, open and collaborative workplace that truly encourages diverse perspectives in all interactions.

DUTIES/RESPONSIBILITIES:

• Initiate or correct train andrailcar reporting to ensure regulatory compliance, safety, reduced dwell, protect crew starts, and ensure prompt train movement.
• Interface with CBP (Customs and Border Protection), customs brokers, and internal customers to provide clearance of freight to maintain fluidity across international gateways.
• Act as primary contact point for external customers, work with Marketing, Sales, Service Design, Transportation, and other BNSF organizations to support customer tools and processes as well as to assess, research, and resolve issues.
• Effectively respond to questions from employees and/or customers
• Identify and implement solutions
• Interpret information and apply rules and agreements.
• Initiate and process correspondance via various communication channels, and maintain confidential information

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for the position. These general categories do not necessarily constitute an exhaustive list of duties of the position.

TYPING REQUIREMENT: This position requires successful candidates to take and pass a typing test, administered through BNSF. The minimum net typing rate required for this position is 25wpm.

BASIC QUALIFICATIONS:

• I am at least 18 years of age, or will be by the anticipated start date listed in the job description.
• High School Diploma or GED
• Available to work in the geographic area indicated
• Able to read, write and communicate (speak, hear and understand) English
• Available to work a 40-hour work week subject to overtime that includes weeknights, weekends and holidays
• Able to type, without errors, at the required speed as indicated by the job posting
• Able to handle multiple projects and duties simultaneously, accurately input data into computer systems and sit for long periods of time
• Basic level skills in Microsoft Office Suite (Excel, Outlook,Word and PowerPoint) and have used them in school and/or at work
• Minimum of 1 year of verifiable training and/or work experience resolving internal and/or external customer issues via telephone and/or email correspondence

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Business, Supply Chain or related field
• Ability to read, write and speak in Spanish
• 1 year verifiable work experience in Supply Chain or Logistics
• 1 year verifiable work experience in Customer Service, Sales or related field
• Knowledge of Customer Relationship Management software, such as Salesforce
• Experience working 2nd or 3rd shift on a job in the past 5 years.

Pay rates are listed at entry rate. Entry rate is 85% of full pay rate, to increase 5% per year until at 100%.

TRAINING:Company paid on the job training is provided.

RELOCATION:Relocation assistance is not available for this position.

WORK CONDITIONS:Indoor, office environment.

PROBATIONARY PERIOD: 8 months.

TRAVEL:Minimal.

SAFETY: At BNSF, Safety is a core value of how we do business.Each and everyday, our employees are committed to approach one another about safety, which is key in realizing our vision. Employees are also expected to comply with company and federal safety & health regulations, safety rules & policies, as well as procedures that guide work practices to reduce risk to exposure. Such work practices include but are not limited to wearing required safety equipment, responding to safety concerns, and taking appropriate actions in the event of an emergency.

SHIFTS/HOURS: This position is full-time (40 hours/week), subject to seniority and governed by a union agreement. Our Customer Support Team is 24 hours a day, 7 days a week operation. Shifts may be unconventional work schedules with consecutive rest days. Assigned shift may be one of three 8-hour shifts. For example, this position could work a Tuesday-Saturday shift, a Thursday-Monday shift, a Monday-Friday shift or any other 5-day combination. This position may workdays, nights, weekends, and/or holidays.

UNION:Transportation Communications Union.

DUES:Per the collective bargaining agreement, union membership and monthly dues are required.

BENEFITS:

• Criminal history
• Last 7 years of driving history
• Last 5 years of employment history to include military service
• Social Security number
• Education

• Medical evaluation
• Drug Screen
• Other elements as needed

Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at http://www.tsa.gov/for-industry/twic.

F:MO|Admin/Other TradesTransitioning Military|Marketing|Fort Worth,TX|76131

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