Branch Chief of Quality Care Management

THE POSITION

Under direction of the Assistant Director of Compliance and Quality Care Management, the Branch Chief of Quality Care Management is responsible for leading the Quality Care Management Branch. This position coordinates assigned activities with staff in other divisions and departments; provides highly responsible and complex staff assistance and administrative support to executive management staff; and performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS

This is the third manager level in the Regulatory Compliance Management job family and oversees a division, function, or multiple programs within a department. Incumbents oversee highly complex and strategic regulatory compliance functions and have responsibility for significant budget/funding levels. Decision-making includes establishing work unit objectives and goals, exercising considerable discretion in selecting the method to address a problem or issue, and fostering collaboration among and between the work units supervised as well as work units under the direction of others. Positions have significant impact on the specific work units or divisions, which may have department-wide effects.

ABOUT THE DEPARTMENT: Founded in 1962, it is the mission of the Department of Behavioral Wellness to promote the prevention of and recovery from mental illness and addiction among individuals, families and communities, by providing effective leadership and delivering state-of-the-art, culturally competent services. The Department provides treatment, rehabilitation, and support services to 10,000 clients with mental illness and substance use disorders annually through its professional staff of over 400, in addition to its many contracted Community-Based Organization (CBO) providers.

SUPERVISION RECEIVED AND EXERCISED

Reports to the Assistant Director of Compliance and Quality Care Management. Oversees the work of several teams, including but not limited to: Utilization Management, Quality Improvement, and Training, through subordinate managers. Exercises direct and indirect supervision over assigned management, professional, technical, and administrative staff.

1. Leads a division in the Behavioral Wellness department; develops, implements, and evaluates divisional and related departmental policies; supervises Behavioral Wellness Managers I/II and coordinates the efforts of Managers I/II to meet division and department goals; develops and monitors the division's budget and recurring performance measures
2. Establishes annual or mid-term priorities, goals, and operational plans for the division or programs
3. Recommends, establishes, and provides direction for new or revised services, programs, processes, policies, standards, or operational plans based on the department's longer-term strategies
4. Develops, implements, and evaluates services and programs to ensure adherence to strategic and performance goals; manages work systems and processes; maintains and updates procedures; research trends and best practices in the area of assignment; and recommends and implements operational and program changes
5. Analyzes existing quality improvement activities throughout the Department of Behavioral Wellness and participates in developing the Quality Management/Utilization Management Plan, Annual Quality Improvement Work Plan and Quality Assessment and Performance Improvement Plan
6. Monitors compliance with Medi-Cal and other standards and requirements of the California Code of Regulations for a Mental Health Plan (MHP) and Drug Medi-Cal Organized Delivery System (DMC-ODS)
7. Works with the Behavioral Wellness' department Policy and Procedure Manager to develop policies and procedures to comply with changes in the plan and with federal and state legislation and regulations
8. Assists the Department Leadership Team and Assistant Director by coordinating reviews conducted by the California Department of Health Care Services and other authorized entities and assists Behavioral Wellness staff to prepare for review sessions
9. Oversees the Training Team and advises on training related to changes in regulations and requirements to enhance skills of behavioral health program staff
10. Oversees system-wide quality improvement monitoring processes including, but not limited to, medical records review, site reviews, peer reviews, medication monitoring, serious incident reporting, and utilization review
11. Troubleshoots and resolves program or work unit issues and informs higher-level management of issues/resolution
12. Supervises management, professional, paraprofessional, and support staff; conducts performance evaluations, employee development, hiring, discipline, and termination procedures
13. Coordinates work with the general public, County staff, and external agencies; may represent the County on various professional committees; and prepare and make presentations to the public, elected officials, boards, and other stakeholders
14. Keeps informed of laws, regulations, accreditation and licensure standards pertaining to quality assurance, outpatient and inpatient care, continuing care and other program operations for both mental health and alcohol and drug programs
15. Mentors all direct reports to facilitate staff development and sufficient succession capacity within the organization

Education and Experience
The knowledge, skills, and abilities listed below may be acquired through various types of training, education, and experience. A typical way to acquire the required knowledge and abilities would be:

Applicants must possess valid California licensure in their profession at the time of application. Note on Out-of-State Licensure: Out-of-State licenses will not be accepted for this position.

• Possession of a valid license as a Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT) issued by the California Board of Behavioral Sciences, or Clinical Psychologist issued by the California Board of Psychology; AND,

• Seven (7) years of progressively responsible experience in a related field including at least three (3) years as a supervisor or manager.

Licenses and Certificates

For this position, possession and maintenance of a valid California driver's license and the ability to meet automobile insurability requirements of the County or the ability to provide suitable transportation needs as a condition of continued employment.

Knowledge of:

• Principles, practices, and techniques of regulatory compliance programs and activities in a public agency setting, including health and safety compliance programs and the interpretation of laws, regulations, policies, and procedures.
• Principles and practices of public administration and program management, including strategic planning, implementation, and evaluation.
• Management principles, practices, and techniques.
• Principles and practices of fiscal management and budgeting.
• Principles and practices of program planning and administration.
• Personnel management principles and practices, including employee supervision, training, and evaluation.
• Principles and practices of group facilitation, conflict resolution, and consensus building.
• Principles and practices of procurement and contract administration.
• Principles and techniques of effective oral presentations.
• Applicable federal, state, and local laws, codes, regulations, and standards.
• Business systems, equipment, and applications relevant to the area of assignment.

Ability to:

• Manage large scale complex projects and/or initiatives, enterprise projects, and/or oversee the management of multiple projects simultaneously.
• Manage assigned operations/programs and ensure ongoing compliance with strategic objectives and performance measures.
• Develop and implement policies and procedures.
• Manage and evaluate assigned staff, including training, coaching, participating in developing goals and strategic objectives, coordinating deadlines, prioritizing work demands, and assigning and monitoring work.
• Analyze and evaluate operational programs, projects, and procedures.
• Plan, organize, coordinate, and supervise changes and improvements in public agency projects and studies.
• Manage budgets, contracts, grants, and resource allocation.
• Oversee the implementation of and adherence to quality assurance activities and standards.
• Research, recommend, and implement industry trends, solutions, and best practices.
• Resolve complex problems within the area of assignment.
• Prepare and oversee the preparation of reports, grant proposals, documents, and presentations.
• Create and provide informative presentations to stakeholders, elected officials, County leadership, and the public.
• Collaborate with program stakeholders, elected and appointed boards, the public, and internal leadership.
• Interpret and apply applicable laws, codes, regulations, and standards.
• Communicate effectively, clearly, and concisely.
• Establish and maintain effective working relationships with a diverse range of individuals, including but not limited to coworkers, subordinate staff, supervisors, other managers, professional agencies, and the general public.

ADDITIONAL INFORMATION

May be required to work a varied schedule of hours, which may include evenings, weekends, and holidays.

Completion of a background investigation to the satisfaction of the County may be required for some assignments.

APPLICATION AND SELECTION PROCESS:

1. Application Review. Review of the application and supporting materials to determine those candidates who meet the employment standards.

2. Panel Interview. Finalists will be invited to complete an interview with a panel of subject matter experts.

Recruiters will communicate with applicant by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. The County of Santa Barbara will not release any applicant's email address to a third party.

REASONABLE ACCOMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

CONDITIONAL JOB OFFER:

1. Live Scan and Background Check: Once a conditional offer of employment has been made, the selected candidate's appointment is contingent upon successful completion of a Live Scan and background check which includes a conviction history check, and satisfactory reference checks. A Live Scan is electronic fingerprint scanning that is certified by the State Department of Justice. Further instructions about when and how to complete the Live Scan will be included in the offer letter. Appointee will be subject to a post-offer medical evaluation or examination.
2. This position is at-will and except from Civil Service protections.

BENEFITS: For more information on County of Santa Barbara benefits click HERE or visit the Benefits Tab above. Additionally, applicants from other public sector employers may qualify for retirement reciprocity and time and service credit towards an advanced vacation accrual rate.

STATEMENT OF COMMITMENT: The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Thursday, August 8, 2024 by 4:59 PM PST. Applications and job bulletins can be obtained 24 hours a day. at www.sbcountyjobs.com.

Leza Patatanian, TA Analyst II, County of Santa Barbara - LPatatanian@countyofsb.org