Equity Services Manager

** Notice of Change - This recruitment will now be closing on August 30, 2024 **

Salary: $103,417.60 - $131,976.00 Annually

The County of Santa Barbara's Behavioral Wellness Department is committed to promoting diversity, equity, inclusion, belonging and furthering health equity in our county. We are currently recruiting for an Equity Services Manager in Santa Barbara, CA to lead and guide our department's initiatives and efforts. Although this position is based in Santa Barbara, it will have countywide responsibility and will require occasional travel to Lompoc and Santa Maria.

THE POSITION: Under direction, the Equity Services Manager (ESM) is responsible for leading the development and implementation of the Department's diversity, equity, inclusion, belonging, and retention initiatives, including but not limited to outreach, analysis, compliance, strategic planning, and/or performance measurement within areas of behavioral health and recovery. Reporting to the Human Resources Manager, the incumbent will enhance equity & inclusion education efforts, supporting the development and facilitation of workshops, training, tools and resources. This position will inform the Behavioral Wellness Department's policies, trainings, communication, hiring and recruitment practices to ensure providing culturally appropriate and culturally responsive treatment for our entire community. The aim of this position is to improve the quality of services provided to all individuals, reduce health disparities, and improve health equity in the county.

The Ideal Candidate will have:

• Experience working in local, state, or federal level of government on complex issues related to equity, diversity, inclusion and access within a behavioral health setting.
• Experience and knowledge of strategies to promote diversity, equity and inclusion programs and practices.
• Demonstrated commitment to racial equity and justice, understands the concepts of institutional and structural racism and bias, and their impact on historically underserved and marginalized communities.
• Demonstrated experience addressing cultural competence at all levels of the system including policy, programs, operations, treatments, research and investigation, training and quality improvements.
• Ability to actively engage key internal and external stakeholders at all levels to foster behaviors, attitudes, policies, and initiatives that support racial equity efforts.
• Working knowledge of federal and state employment and labor laws, Civil Service Rules, human resources policies, and procedures, and the ability to interpret complex guidelines, MOUs, codes, regulations, etc.
• Effective skills in conflict mediation and familiarity with employment regulations related to diversity, equity and inclusion programs.
• Ability to promote Cultural, Linguistic, Racial and Ethnic Behavioral Health Equity principles.
• Demonstrated ability to collect, analyze, and report on various sources of data, and produce clear, engaging, and professionally written content.
• Demonstrated ability to collaborate and guide supervisors/managers to foster an environment that is culturally sensitive.
• Action and results-oriented, innovative, strategic, accepts accountability, energetic, and customer service oriented.
• Effective oral and written communication skills, including outreach activities, public speaking, and media engagement.
• Experience working with Mixtec and Oaxacan communities (preferred).
• Bilingual Spanish/English (preferred).
• Possession of a valid license as a Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), or Licensed Marriage and Family Therapist (LMFT) issued by the California Board of Behavioral Sciences (preferred).

DISTINGUISHING CHARACTERISTICS: This is the first manager level in the Health Services Management job family and leads a team that supports the operations of a work unit. An incumbent performs advanced journey-level analytic health services administrative work and supervises the work of a team of at least two or more employees within a single work unit. Supervises public health, mental health and recovery, correctional health, and/or medical health functions such as researching and developing program, project, case, grant or related reports and materials; assisting in developing and administering health, wellness and recovery program policies and procedures, and other support activities related to assigned areas. Positions have a direct impact on the productivity of the work unit and execute annual goals and priorities as established with input from the next level manager.

SUPERVISION RECEIVED AND EXERCISED

Typically reports to a Level II or III manager. Provides direct supervision two or more individuals in a single work unit. Exercises direct and indirect supervision over assigned technical and administrative staff.

1. Maintains and updates the Department's Cultural Competency Plan in accordance with state requirements; assists in preparing required quarterly reports, annual updates, and other analyses and evaluations for Cultural Competency activities; ensure compliance with state and federal cultural and linguistic regulations.
2. Utilize the guiding principles provided by the County Behavioral Health Directors Association (CBHDA) to implement and guide system-wide policies, programs, operations, treatments, research and investigation, training and quality improvements.
3. Collects and assesses cultural demographic data of individuals employed and clients served in the County of Santa Barbara, including race, ethnicity, socioeconomic demographics, language(s) spoken/interpretation, gender, and sexual orientation.
4. Develops, plan, coordinate, and implement trainings and professional development for staff, stakeholder events, and recruitment events.
5. Coordinates the creation of a framework and tools to evaluate racial equity and inclusion impacts of proposed Department's legislation, regulations, policies, programs and activities.
6. Maintains an active consultative, and supportive relationship with consumer and family organizations, local planning boards, advisory groups, the State, and other behavioral health agencies.
7. Prepares response plans to incidents of racial or cultural intolerance.
8. Attends meetings as required by the position including, but not limited to County Behavioral Health Directors Association (CBHDA), Cultural Competence Equity Social Justice Committee (CCESJC), regional ESM meetings, various State meetings, meetings convened by various advisory bodies, and other meetings as appropriate.
9. Maintains the Translation Request Services and serves as the lead for Translation Committees
10. Provides guidance and assistance with Human Resources related processes and initiatives.
11. Participates in mediation, employee relations, and arbitration processes with employees and other stakeholders.
12. Other duties as assigned.

Education and Experience

The knowledge, skills, and abilities listed below may be acquired through various types of training, education, and experience. A typical way to acquire the required knowledge and abilities would be:

• Equivalent of a Bachelor's degree from an accredited four-year college or university in Social Work, Human Services, Psychology, Business or Public Administration, Public Policy, Behavioral or Mental Health, Sociology, Education, Ethnic Studies, Social Justice, or Public Health; AND
• Three (3) years of experience in a behavioral health setting at professional or supervisory level.

Licenses and Certificates

For specific positions, possession and maintenance of a valid California driver's license and the ability to meet automobile insurability requirements of the County or the ability to provide suitable transportation needs as a condition of continued employment.

Knowledge of:

• Principles and practices of assigned health services operational area(s), including, but not limited to public health, mental health and recovery, correctional health, and/or medical health.
• Principles and practices of health services project and program administration.
• Trends in public, mental, medical, and correctional health, and recovery education, treatment, prevention, and related issues.
• Principles and practices of public administration and program management, including strategic planning, implementation, and evaluation.
• Management principles, practices, and techniques.
• Principles and practices of fiscal management and budgeting.
• Principles and practices of program planning and administration.
• Personnel management principles and practices, including employee supervision, training, and evaluation.
• Principles and practices of group facilitation, conflict resolution, and consensus building.
• Principles and practices of procurement and contract administration.
• Principles and techniques of effective oral presentations.
• Applicable federal, state, and local laws, codes, regulations, and standards.
• Business systems, equipment, and applications relevant to the area of assignment.
• Social, economic, cultural, and other issues impacting program area.

Ability to:

• Effectively administer public health, mental health and recovery, correctional health, and/or medical health program and activities.
• Negotiate, develop, and manage contracts for medical care, correctional health, mental health, and/or residential treatment services.
• Manage assigned operations/programs; ensure ongoing compliance with strategic objectives and performance measures.
• Develop and implement policies and procedures.
• Manage and evaluate assigned staff, including training, coaching, participating in the development of goals and strategic objectives, coordinating deadlines, prioritizing work demands, and assigning/monitoring work.
• Analyze and evaluate operational programs, projects, and procedures.
• Plan, organize, coordinate, and supervise changes and improvements in public agency projects and studies.
• Manage budgets, contracts, grants, and resource allocation.
• Interpret, monitor, and report financial information and statistics.
• Oversee the implementation of, and adherence to, quality assurance activities and standards.
• Research, recommend, and implement industry trends, solutions, and best practices.
• Resolve complex problems within area of assignment.
• Prepare and oversee the preparation of reports, grant proposals, documents, and presentations.
• Make presentations to stakeholders, elected officials, County leadership, and the public.
• Collaborate with program stakeholders, elected and appointed boards, the public, and internal leadership.
• Interpret and apply applicable laws, codes, regulations, and standards.
• Communicate effectively, clearly, and concisely.
• Establish and maintain effective working relationships with a diverse range of individuals, including but not limited to coworkers, subordinate staff, supervisors, other managers, professional agencies, and the general public.
• Maintain accurate records and files.

ADDITIONAL INFORMATION

May be required to work a varied schedule of hours, which may include evenings, weekends, and holidays.

Completion of a background investigation to the satisfaction of the County may be required for some assignments.

Countywide travel is required for this position. A valid California Class C Driver's License is required at the time of appointment.

Application & Selection Process

1. Application Review. Review of the application and supporting materials to determine those candidates who meet the employment standards.
2. Panel Interview. Finalists will be invited to complete an interview with a panel of subject matter experts.

Recruiters will communicate with applicant by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. The County of Santa Barbara will not release any applicant's email address to a third party.

REASONABLE ACCOMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

CONDITIONAL JOB OFFER:

1. Live Scan and Background Check: Once a conditional offer of employment has been made, the selected candidate's appointment is contingent upon successful completion of a Live Scan and background check which includes a conviction history check, and satisfactory reference checks. A Live Scan is electronic fingerprint scanning that is certified by the State Department of Justice. Further instructions about when and how to complete the Live Scan will be included in the offer letter. Appointee will be subject to a post-offer medical evaluation or examination.
2. This position is at-will and except from Civil Service protections.

BENEFITS: For more information on County of Santa Barbara benefits click HERE or visit the Benefits Tab above. Additionally, applicants from other public sector employers may qualify for retirement reciprocity and time and service credit towards an advanced vacation accrual rate.

STATEMENT OF COMMITMENT: The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Friday, August 30, 2024 by 4:59 PM PST. Applications and job postings can be obtained 24 hours a day. at www.sbcountyjobs.com.

Leza Patatanian, TA Analyst II, County of Santa Barbara - LPatatanian@countyofsb.org