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Technical Support Engineer
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![]() United States, Illinois, Elk Grove Village | |
![]() 800 Arthur Avenue (Show on map) | |
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Technical Support Engineer Location: Elk Grove Village, Illinois, United States Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. How you will make an Impact (Job Summary) As a Technical Support Engineer, your core function will be managing technical inquiries and performing system reviews of our fare collection solutions. You will be responsible for software system installations, upgrades, implementations and training client teams-including their IT, planning, operations and maintenance departments. You will collaborate with our Program Management, Implementation, and Field Services team on customer schedules, issues, implementations installations and trainings, and ensure that all services are documented to the designated project and tracked to completion. A successful Technical Support Engineer will also identify and solve any gaps in the process while on the job and then be able to leverage any changes that need to be made internally to resolve an issue. In this role you are a client advocate and need to be able to be able to communicate the voice of the customer. This is a highly-visible, customer facing role. It will be critical to present yourself in a professional and courteous manner. You will need to ensure that a customer's expectations are met, and are responsible for receiving the final sign-off from them before invoicing begins. The ideal candidate has exceptional presentation and technical skills, thinks quickly on their feet and will represent Genfare with poise and professionalism. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be:
What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience
Preferred Knowledge, Skills, and Abilities
How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include:
Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis. |