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Field Technician III

Lumen Technologies
$69,713.00 - $92,950.00 / yr
United States, Virginia, McLean
June 10, 2024

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have an immediate opening for Field Technician III. The Field Technician III may be required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Technician may be responsible to effectively perform all functions required for Field Tech II. Works independently under minimal supervision, may act as a team leader. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts performing tasks associated with the installation, acceptance, and maintenance of Transport equipment, Signaling (such as SS7), Private Line and Data Services, install Channel Servicing Unit/Data Servicing Unit (CSU/DSU) and Customer Premise Equipment (CPE). Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers. Performs a wide spectrum of moderately complex assignments requiring alternative analysis, innovation and judgement, while demonstrating excellent interpersonal skills. Assumes all routine tasks for major or multiple projects and is periodically called up to make un-reviewed decisions.

The Main Responsibilities
  • Provides technical assistance, coaching and mentoring for Technicians to complete work orders, trouble tickets and maintenance tickets efficiently to provide optimal metrics in On Time Performance (OTP). Mean Tim to Respond/Restore (MTTR), and maintenance activities.
  • Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
  • Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
  • Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
  • AC Power (on limited basis)
  • DC power installs including tertiary and BDCBB.
  • Large Netbuild management (PM Duties), vendor management and PO creation.
  • Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
  • Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
What We Look For in a Candidate
  • 5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
  • Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
  • Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
  • Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.
  • Follow all personal safety policies and procedures.
  • Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program. Follow all company policies regarding motor vehicle usage.
  • On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
  • Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills.
  • Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits.
  • Perform underground fiber optic cable locating without error.
  • Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters.
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$69,713 - $92,950 in these states: VA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333088

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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