Overview
Join our team as a day shift, full-time, Central Scheduling Contact Center Manager in Albuquerque, NM. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
- Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
- Responsible for the functionality, performance, and financial management of the centralized scheduling department.
- Manage staff and ensure optimum performance and quality service is provided to achieve patient/customer satisfaction through daily operations.
- Direct performance improvement activities for all services provided by the department and provide strategic direction on scheduling activities to support our outpatient physician offices.
- Adhere to policies, procedures, and regulations to ensure compliance and patient safety.
Qualifications
Minimum Job Requirements:
- Associates degree in related field
- In lieu of degree, six (6) or more years of relevant experience may be substituted
- Two (2) years of related experience in a healthcare environment
- Two (2) years of supervisory experience
Preferred Job Requirements:
- Bachelors degree in related field
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