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Student Services Specialist (Admissions & Records)
 Maricopa Community College district | |
long term disability, tuition reimbursement
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 United States, Arizona, Phoenix | |
 May 03, 2024 | |
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Student Services Specialist (Admissions & Records) Job ID: 319991 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $18.48 - $23.12 /per hour DOE Grade 109 Work Schedule Monday - Friday 9:00 a.m. - 6:00 p.m. or 8:00 a.m. - 5:00 p.m; Some weekends and nights Summer Hours Monday - Thursday 8:00 a.m. - 7:00 p.m.; Some weekends and nights Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us
Campus Statement " href="https://apptrkr.com/get_redirect.php?id=5229927&targetURL=https://www.phoenixcollege.edu/" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Phoenix College (PC) welcomed its first students as one of the first institutions of higher education in Maricopa County on September 13, 1920. PC's founders envisioned the College as a place of inclusion as a non-segregated institution. In 1962, the " href="https://apptrkr.com/get_redirect.php?id=5229927&targetURL=https://www.maricopa.edu/" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Maricopa County Community College District (MCCCD) was established, with PC as the flagship institution. MCCCD is now one of the largest community college districts in the nation. PC serves an ethnically diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students. PC proudly champions the values of equity, integrity, and community. The majority of PC students are part-time, first-generation students seeking career and technical education or university transfer. PC is nationally recognized as a " href="https://apptrkr.com/get_redirect.php?id=5229927&targetURL=https://www.phoenixcollege.edu/excelencia" style="color: rgb(17, 85, 204); text-decoration-line: none;" target="_blank">Seal of Excelencia Certified institution for intentionally serving Latino students and demonstrating positive student outcomes. With more than " href="https://apptrkr.com/get_redirect.php?id=5229927&targetURL=http://pcc012bagrkncrd.devcloud.acquia-sites.com/academics/programs" style="color: rgb(17, 85, 204); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-line: none;" target="_blank">150 degree and certificate programs, Phoenix College embraces a " href="https://apptrkr.com/get_redirect.php?id=5229927&targetURL=https://www.phoenixcollege.edu/learning-college" style="color: rgb(17, 85, 204); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-line: none;" target="_blank">learning-centered approach to ensure quality teaching and learning. We strive to prepare students to meet their unique goals - university transfer, career training and advancement, and lifelong learning. Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Job Summary Working within a learning college environment, this position provides one-stop student service enrollment functions to new and continuing students on the front line setting supporting admissions, records, registration, testing, advising, financial aid, veterans, international student referrals and other-related enrollment services. Essential Functions 35% - Assists students with all aspects of the enrollment process. Reviews and processes student applications for accuracy and completeness and requests additional information when needed. Performs online data entry, including processing documents for admission, records, and registration. Assists new and continuing students in all student services processes for admissions, placement testing, registration, academic and financial aid probation/suspension status, veteran services, international education programs, career services, students needing special assistance, transfer requirements and corresponds with students to resolve problems related to student services functions. 35% - Responds to student requests for official/unofficial transcripts and enrollment verifications; reviews and determines residency/lawful presence/identification authorization; and works clean up reports. Answers incoming telephone inquiries; makes outgoing telephone calls and sends texts; provides admission and registration support in person; and responds to IMs, emails, texts, USPS mail, and online requests. Processes documents/requests using Dynamic forms for residency, domiciles, student information forms, etc., along with processing Online Class Permissions. 10% - Assists with special enrollments for dual, ACE, HOOP, Bear Trax, Phoenix Indian Academy, Life Development, third party, etc., including processing of documents and presenting information to interest groups. Performs other Admissions, Registration & Records processes and prepares records for permanent storage and/or disposal. 10% - Gathers and compiles statistical enrollment information and/or other student services functions for departmental decision making and sharing enrollment activities to address government reporting and needs of campus and District. Updates student records as required following guidelines and applicable laws, policies, rules and regulations. 10% - Working in a team environment, assists in training staff in the student services areas; directs the work of student and temporary workers; assists with duties in the evenings as needed; serves on cross-functional committees; provides backup support to One Stop support staff in the Welcome and Contact Center; and performs other-related duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution in business administration, education or directly related field, and one (1) year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High school diploma/GED and three (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Desired Qualifications 1. One (1) or more year's experience working in a higher education environment such as admissions, records and/or registration or equivalent 2. One (1) or more year's customer service experience with high degree of public contact 3. One (1) or more year's working with a culturally diverse student population 4. One (1) or more year's experience working with Microsoft Office Suite or similar product 5. One (1) or more year's of experience working with student services systems including online Student Information System (e.g., PeopleSoft), Customer Relationship Management (CRM), Qless tracking system, or other-related systems 6. One (1) or more year's experience working in a team environment Special Working Conditions
Posting Close Date Apply on or before May 9, 2024 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit jeid-069bead1582b394e9686fad6660ced4a | |