Service Agreement Sales Associate

About Bruker

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.

Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Responsible for the marketing, sales, administration, processing of all Bruker AXS service agreements in North America. Provide support and training on the positioning and selling, of service agreements with instruction on how to properly use the quoting tool.

Actively contact the customer base to negotiate the sale of service agreements
• Continually follow up with customers by phone and email to ensure closing contract sale is complete before lapse of warranty or previous contract
• Convert billable service events to service agreement sales
• Market and expand the 24/7/365 Support business
• Issue service agreement proposals to customers
• Assist instrument salespersons with sold with system service agreements
• Receive and process customer purchase orders
• Use of BrukerSupport.com to manage agreements and sales process
• Continuous updating of the customer data base in the SAP system
• Utilize BrukerSupport.com Sales Report to identify sales opportunities and update supervisors on sales success
• Create marketing programs for service agreements to attract specific groups of customers
• Perform other tasks as assigned by manager or supervisor
• Collaboration with the marketing & communications team to develop sales & marketing materials, and advertising messaging

ESSENTIAL FUNCTIONS:

• 100% Contract sales and administration

KNOWLEDGE, SKILLS, AND ABILITIES:

Experience with customer service communications and excellent phone skills. Knowledgeable with CRM, ERP MS Office and other programs associated with the tracking and processing of sales processes.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Associate degree in Marketing or Communications (or equivalent experience) with sales experience.

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $56,857 and $80,733 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions