Job posting has expired
Fulfillment Supervisor
James Avery Artisan Jewelry | |
United States, Texas, Kerrville | |
April 29, 2024 | |
Description
Job Summary This position supervises and coordinates the activities of the staff engaged in processing of all fulfillment orders (Retail/Direct/Wholesale) all while maintaining company metrics regarding quality, on-time performance, efficiency and safety. Essential Functions *Supervises the daily functions of Distribution Operations personnel ensuring all order fulfillment commitments are met. Includes the direct supervision of the Fulfillment Coordinator, Distribution Leads, Distribution Operator & Fulfillment Data Clerk. Provides direction, performance feedback, coaching and training in a timely and constructive manner. *Reviews, approves and/or updates attendance, time sheets and requests. Responsible for reviewing applications, conducting interviews and selection of new hires. *Reviews and approve training and new hire material. Creates distribution plan in collaboration with Distribution Leads. *Maintains performance metrics for fulfillment operations (productivity, error rate, On Time Delivery, etc.) *Responsible for creating and executing peak season staffing plans. Monitors and manages changes as needed to ensure business needs are met. *Organizes ultimate customer order fulfillment in coordination with any purchase of repair and engraving services to ensure complete, accurate and timely processing of orders to service level commitments. *Assists management in ensuring the department complies with all Company and governmental safety policies and procedures. *Keeps management informed of operational problems, equipment needs and Associate concerns. *Helps support Distribution Operations Manager and performs additional duties as assigned. Minimum Qualifications *Bachelor's Degree in related field; or equivalent combination of education and/or experience. *2 years' distribution center experience or similar work. *Intermediate proficiency in Microsoft Office applications (MS Outlook, Word and Excel). *Strong verbal and written communication skills with ability to create and interpret various documents, reports and/or correspondence etc. *Intermediate proficiency with basic mathematical skills such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions and decimals, etc. *Strong problem solving, time management and organizational skills. *Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions. *Ability to maintain a high degree of accuracy and have a strong attention to detail. *Ability to work effectively under pressure and in stressful situations. *Ability to safely lift up to 30lbs with appropriate equipment and/or assistance. *Ability to work extended or unscheduled hours as business need requires. Preferred Qualifications *Supervisory, leadership or training experience. *Reporting or query experience with Enterprise Resource Planning (ERP), Business Intelligence or similar systems and tools. *Experience with Oracle. |