BENEFITS ANALYST 3
University of California Office of the President | |
United States, California, Oakland | |
1111 Franklin Street (Show on map) | |
April 29, 2024 | |
For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President Department Overview 25% Analytical Excellence Supports the compilation of weekly, monthly or quarterly reports. Supports supervisor and manager in conducting quality assurance and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify customer satisfaction levels and seeks improvement as needed. 25% Operational Excellence Collaborates with supervisor and manager to build a culture of delivering exemplary service to internal and external clients and to support strategies focused on operational excellence and process and/or workflow improvements. Works closely with supervisor and manager (and other RASC leaders) to ensure that department goals, performance targets are met while maintaining compliance with Plan policy and budget. Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal and external clients. Stays current on industry trends, departmental policies and procedures and applies accordingly. Recommends improvement to system processing and changes to the Plan and regulations. 20% Training and Development Confers with supervisor and manager to identify, recommend and may provide the appropriate training to further staff development and on-the-job performance. Supports supervisor and manager in facilitating staff cross-learning across lines of business (i.e., member services, retirement, health and welfare and benefits administration units.). Supports supervisor and manager in facilitating team development functions, which may include attending pre-hire group interview sessions, onboarding and mentoring new staff. 15% Customer Service Excellence Serves as a "change agent, champion or initial adopter" who embraces change and encourages colleagues to support pending or newly-implemented change initiatives. Takes ownership and is accountable for the member experience, follows through with direct member communication. May support supervisor and manager in developing back-up plans to ensure adequate staff coverage during peak periods, such as holidays. Establishes and builds rapport/relationships with members and colleagues within and outside of RASC. 15% Key Relationships: RASC Leadership, RASC Analysts, Location stakeholders and partners, University of California faculty and staff, retirees and survivors Experience Minimum 5 years' experience in pension administration or benefits processing. Preferred Qualifications Three years' experience adjudicating and processing disability applications. Skills and Abilities Demonstrated, comprehensive knowledge of type and nature of mental and physical disabilities, medical terminology used in disability evaluation, and disability case management. Working knowledge of pertinent federal and state regulations and filing and compliance requirements along with retirement, health and welfare, benefits administration. Ability to actively manage a range of applications and keep accurate, current case data. Ability to prioritize multiple tasks and deliver reports, projects and results within tight timelines and fast turnarounds; able to proof and audit for accuracy. Strong organizational and time-management skills; excellent problem-solving skills; able to influence and advise people at all levels, including leaders. Applies in-depth knowledge of regulations in order to assure compliance with UCRP and Regulations, UC policy, and pertinent Federal and State regulations including FMLA, Medicare, COBRA, HIPAA, the IRS Code, Probate Code, privacy laws, generally accepted accounting principles (GAAP) and other relevant rules and regulations through application of appropriate controls. Must have an innovative, positive self-directed attitude; a proven problem-solver who can develop and implement strategies or methodology for improved deliverables. Able to "go the extra mile" in delivering service to both internal and external customers. Willingness to take initiative and work independently. Exemplary verbal, written, change communication and presentation skills; able to work in a highly collaborative manner and formulate a clear point of view. Performs in-depth reviews of disability evaluations performed by third parties and recommends approval or denial of the third party's recommendations. Preferred Qualifications Ability to work with strong personalities and different work styles while remaining calm, tactful, courteous and respectful under pressure. Proficient in Microsoft Office Suite; able to quickly learn new software. Education Bachelors in Business Administration, Human Resources, Operations Management, Marketing, Public Health or equivalent work experience. Job Title Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is May 10, 2024. The position will be open until filled. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination. The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu. |