Hospice On-Call Customer Service Representative

Our groundbreaking hospice and palliative care programs offer a broad range of facility and community based services to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care.

The CSR serves as a liaison between Hospice Home Care Planners, Social Workers, and RN Case Managers and RN on call Triage Nurses. Responds to Social Work,RN Case Manager, patient, and customer complaints and grievances. Takes accurate messages, problem solves where applicable and forwards messages to appropriate party as directed. Enters patient referral information into the Allscripts system including patient demographics, diagnosis and plan of care. Sends tasks to Team Assistants for Insurance Verification and to vendor services for DME and HHA. Verifies that all new physicians license numbers, that NPI number is registered, and checks for duplicate physician entries before entering into Allscripts. Contacts Physicians, Clinics, Hospitals, Nursing Homes, sub-acute facilities to develop, maintain, and follow-up on pending and/or new referrals.

• High school diploma or GED required
• Minimum 6 months call center experience
• Intake experience preferred
• Microsoft Word and Excel required
• STAT, Omni/MISYS preferred
• Strong verbal communication skills
• Ability to multi-task and work in a fast-paced environment