Customer Service Associate, Seasonal, Bookstore

Position Title:

Job Description:

POSITION SUMMARY
This is an "hours as needed" position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore. Provides excellent customer service and assistance as necessary and directed. Receives payment, makes change accurately and obtains credit authorization as necessary for retail transactions. Assists with cleaning, organizing and stocking retail shop, setting displays, and inventories. Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Provide excellent customer service to all Bookstore patrons.
2. Operate cash registers, process cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, etc.
3. Receive and direct customers, answer telephones, handle all inquiries, complaints, and other customer service functions.
4. Create store product records in BookLog POS system for new merchandise. Work with multiple database systems: BookLog, Colleague, WorkDay, MS Office, e-commerce online ordering software, and other bookstore related software.
5. Handle merchandise from dock to shelf including POS data entry.
6. Process online/phone book orders including packaging & shipping and maintain related records.
7. Assist with physical inventory throughout the year.
8. Assist with merchandising/display of books and all merchandise in store.
9. Assist with general maintenance of store.
10. Assist at all campuses as needed during the year.
11. Perform other duties as assigned.

MINIMUM QUALIFICATIONS
1. High School Diploma or equivalent.
2. Self-motivated, energetic team player with multi-tasking abilities.
3. Basic math aptitude and strong written/oral communication skills.
4. Ability to operate basic office equipment including PC/cash register.
5. Schedule availability must include morning, afternoons, evenings and extended hours during rush.
6. Must be available to work required weeks and all store hours during rush periods.
7. Ability to quickly learn new processes and procedures.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

PREFERRED QUALIFICATIONS
1. Previous retail experience.
2. Cash handling experience.
3. English and Spanish verbal and written communication proficiency.
4. Demonstrated multicultural competence.

PHYSICAL DEMANDS
1. Ability to lift up to 50 lbs.
2. Ability to stand for extended periods of time.
3. Ability to travel between campus locations.

WORKING CONDITIONS
* Duties performed in a usual retail and office environment as well as a warehouse setting and shipping/receiving dock area.

Full Time/Part Time:

Union (If Applicable):

Scheduled Hours: