Patient Navigator - Operation Mend

Description The Semel Institute is seeking to hire a full time Patient Navigator to provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Duties Can include:
* Coordinating all travel, hotels, and accommodations for Operation Mend patients and family members.
* Escorting patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed.
* Accompany Operation Mend patients and family members into the designated appointments and serve as a liaison, and scribe to communicate with Operation Mend team members relevant information to optimize patient care and coordination.
* Coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities.
* Must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests.
* Proactively determine program needs and work with a team to create weekly and monthly schedules.
* Maintaining the highest level of professionalism and keep detailed and accurate records of all activities performed.
Pay Range: $32.98 - $45.40 hourly.

Qualifications * Knowledge of military culture desired
* Experience working with patients with varying illnesses, injuries, and disabilities is desired.
* Bachelor's degree preferred.
* Working knowledge of BruinBuy and Concur desired.
* Working knowledge of departmental policies and procedures on the safe transport of patients.
* Knowledge of the UCLA Health landscape and medical campuses is strongly preferred.
* Ability to establish and maintain cooperative working relationships with other staff members and all other personnel.
* Skill in listening and comprehending information received in person or over the telephone to navigate and coordinate care for Operation Mend patients.
* Ability to anticipate specific needs for individual patients, family members, and staff.
* Detail oriented and ability to keep accurate and thorough records.
* Ability to work standing, walking, and sitting for extended periods of time.
* Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors.
* Working knowledge of Microsoft Office Suite programs (Excel, Word, PowerPoint, etc.) is desired.
* Ability to develop priorities, meet deadline, and maintain strong communication with the Operation Mend team.
* Ability to work independently on assignments with minimal supervision.
* Must have a flexible schedule to include weekends and some evenings.
* Maintain strong communication, time management and organization skills.