Managed Services, Operations Lead (WEEKEND SHIFT)

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Managed Services, Operations Lead (WEEKEND SHIFT; Friday - Sunday; some flexibility with hours)

Job Summary:

Presidio seeks a Managed Services Operations Specialist skilled in network and security management, including Cisco and CheckPoint environments. This essential role involves monitoring technical services, resolving high-priority issues, and contributing to best practices and client satisfaction. Ideal candidates will have strong communication skills, a proactive approach, and at least 5 years of relevant IT experience. We offer an inclusive workplace and value diversity. Join us in delivering IT excellence and supporting our clients' needs.

Travel Requirements:

WEEKEND SHIFT; Friday - Sunday. This position requires less than 5-10% travel.

Job Responsibilities:

• The individual will be pivotal in facilitating decision-making processes by identifying and engaging the appropriate team members necessary for resolving operational challenges efficiently and effectively.
• Act as an escalation point and SME between various functional groups within our Managed Service organization and our client's staff to ensure the seamless and cohesive delivery of technical services.
• Continuously monitor operational dashboards and Webex communication spaces to swiftly identify and engage appropriate team members for high-priority issues that may impact our client. In instances where issues fall within their area of expertise and capability, the Operational Specialist is expected to take immediate action to resolve these concerns directly.
• Champion the development and refinement of best practices and policies specific to our client's operational standards and ensure their dissemination and adoption through Presidio's Knowledge Base.
• Proactively identify gaps in service coverage for our client and propose comprehensive solutions to senior leadership, aiming to enhance service delivery and client satisfaction.
• Leveraging their technical background, the Operations Specialist will continue to provide hands-on assistance as their responsibilities allow.
• The Operations Specialist is will continually expand their expertise and knowledge in areas relevant to our client's evolving needs, thereby fostering personal growth, and contributing to our service expansion.

Required Skills:

• Strong leadership skills with experience collaborating across cross-functional teams.
• Exhibits exceptional interpersonal skills, with a capacity for effective engagement across various levels of client engineering and management teams, enhancing relationship management.
• Exhibits the capacity to thrive in a team environment, demonstrating self-direction in task recognition and the adeptness to delegate tasks appropriately to ensure efficient project progression and team productivity.
• Essential to this role is the ability to communicate effectively across and up the organizational hierarchy, requiring adeptness in articulating complex technical and operational issues in a clear and comprehensible manner. The candidate must excel in facilitating collaborations and discussions with peers and senior leadership, ensuring operational insights and challenges are understood and addressed in alignment with organizational objectives.
• Possesses robust organizational skills with a proven ability to oversee multiple concurrent projects while maintaining composure and effectiveness under high-pressure situations.
• Strong analytical and problem-solving skills, with the ability to be proactive and take initiative.
• Holds current Cisco and CheckPoint certifications or relevant experience, demonstrating advanced knowledge and expertise in network security and management. (CCNP Preferred)
• General familiarity with Data Center technologies and Data Protection solutions, understanding their application and benefits in maintaining operational integrity.
• Demonstrates a drive for continuous learning and professional development, actively seeking opportunities to enhance expertise and adapt to emerging industry trends.
• Demonstrated leadership in technical roles with the ability to effectively communicate and converse on a wide range of subjects beyond their immediate technical expertise, facilitating broad-minded solutions and fostering cross-departmental collaboration.

Education and Experience:

• Bachelor's degree or equivalent experience and/or military experience
• 5+ years of broad experience in IT with an emphasis on the management of network infrastructure, security solutions, and data center technologies, including LAN, WAN, Internet services environments.
• Demonstrated expertise in configuring, managing, and troubleshooting network and network security devices, with specific skills in Cisco and CheckPoint technologies.
• Proficient in the understanding of Data Center operations, including virtualization, storage solutions, cloud services, and Data Protection strategies and solutions.

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3^rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3^rd Party will be considered a gift and property of Presidio, unless the Agency/3^rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3^rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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