Account Support Representative

Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description:

Work in partnership with Account Managers in tour planning and maximizing registrations. This includes building relationships with Program Leaders, working with other WorldStrides departments to provide the best customer service and tour product possible, and assisting the Account Managers in aspects of account correspondence. To function as a contributing member of the customer service team through open exchanges, assisting other team members as needed, and a solid partnership with the Account Managers. Ultimately, to have the skills and knowledge to function as Account Managers in their absence and provide excellent customer service exhibit professionalism (confidentiality, positive attitude, consistent promptness, and active support) with company goals. To serve in additional functions on an as-needed basis, possibly in other departments, during periods of non-travel to further the WorldStrides mission statement.

Account Support Representative Responsibilities:

• Remain organized and properly plan activities using an Excel Group Sheet to track the timing and completion of all activities that must be done for each group.
• Update, track and advise Account Managers of upcoming tasks using an Excel Group Sheet.
• Provide weekly regular for Account Managers every Monday (electronic version).
• Maintain accurate and up-to-date documentation.
• Manage room list process understand company policies and communicate them to the Program Leaders. Assist the customer in completing room list. Complete data entry of room list in the system.
• Manage pre-tour details educate the customer on timetable and policies.
• Program Information Letter, mailing create customized documents with school travel information.
• Program Leader Final packet, send pre-trip materials sent to school prior to departure of program.
• Discovery Journals, sending educational materials to school prior to departure coordinate shipping with Fulfillment Center.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and cafe onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

• 2-3 years experience handling multiple tasks in an office environment.
• Excellent time management and organizational skills; strong attention to detail and interpersonal skills, with a positive, solution-oriented attitude.
• Good verbal skills, with a clear and professional telephone demeanor.
• Ability to worak under pressure in an office environment, with a willingness to expand time commitment when necessary.
• Demonstrate initiative and eagerness to learn new skills to enhance job effectiveness.
• Typing and computer experience is needed.
• Required to drive an automobile and comfortable with airline travel, able to travel to Washington and out of state to visit customers and perform overnight assignments.
• Required to operate in a variety of public environments.
• Must be able to visually proof documents and input data into a computer. Heavy lifting is required.