Patient Services Coordinator, Patient Access - New Patients Area
UNM Medical Group, Inc. | |
life insurance, paid time off, tuition reimbursement, 403(b) | |
United States, New Mexico, Albuquerque | |
April 28, 2024 | |
The UNM Medical Group, Inc. is seeking an Full-time Patient Services Coordinator to work in our Cancer Center Patient Access - New Patients area. Minimum $35,692 - Midpoint $44,616* *Salary is determined based on years of total relevant experience. *Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. Working availability Monday-Friday 7am-5pm. This position will report to the Supervisor of the New Patient Services within the Patient Services Department. This position is responsible for handing all incoming internal and external new patient referrals. The process requires a call to the patient within 16 business hours of receipt of the referral request to complete intake, then assigning a new patient scheduler who will request medical records, imaging and pathology if required as well as other documents necessary for patient triage and visit. Medical Terminology knowledge if preferred. Registration, insurance verification, multi-provider scheduling, answering multi-line incoming calls, strong communication skills, attention to detail and ability to multi-task is essential. This position is critical to the overall success of the department by meeting established goals in a very demanding and high producing clinic environment all while addressing and meeting the needs of the patient's and/or physician's. Summary Under limited supervision, performs a wide variety of administrative support functions at assigned UNMMG Ambulatory Clinic including but not limited direct service to patients either by phone or in person by scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referral and prior authorizations with insurance carriers. Assist with concerns and complaints and serving as a liaison as needed with physicians, other providers and insurance companies. Minimum Job Requirements of a Patient Services Coordinator: High school diploma or GED with at least 2 years of directly related experience acquired working in a medical environment. Completed degree(s) from an accredited institution that are above the minimum education requirements may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire. About UNM Medical Group, Inc Patient Services Coordinator at UNM Cancer Center: UNM Medical Group (UNMMG) is currently seeking an Ambulatory Patient Service Coordinator for the UNM Cancer Center to work in one of the functional areas within the Patient Services Department. The functional areas are; New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, Radiation Oncology Frontline and PBX Operators. The position will provide direct services to patients either by phone or in person by processing new patient referrals, verifying insurance coverage and benefits, frontline registrar for Medical or Radiation Oncology, appointment scheduling, medical records or as a PBX Operator. In addition the position serves as a liaison as needed with physicians, other providers and insurance companies. This position will be located at the University of New Mexico Comprehensive Cancer Center (UNMCCC). The UNM Comprehensive Cancer Center (UNMCCC) is a statewide provider of cancer care and is influential in the cancer field throughout New Mexico and the nation. It is the only academic healthcare facility dedicated to both cancer research and patient care and is also the only Cancer Center in New Mexico designated by the National Cancer Institute (NCI), and one of just sixty-six (66) premier NCI-designated centers nationwide. Duties and Responsibilities of a Patient Services Coordinator:
About UNM Medical Group, Inc. UNM Medical Group, Inc. (UNMMG) is the practice plan organization for physicians and other medical providers associated with the UNM Health Sciences Center. UNMMG is a New Mexico non-profit corporation and is an equal opportunity employer. UNMMG strives to mitigate health disparities brought about by technology; we aim to reach underrepresented populations, making healthcare more equitable and accessible for all of the people in New Mexico; we have a demonstrated commitment to diversity, equity, inclusion, and student success as well as working with broadly diverse communities. Diversity, Equity and Inclusion Commitment: We will strive as an institution and as individuals to recognize, cultivate and promote all forms of diversity and to foster health and well-being throughout New Mexico by weaving cultural humility and respect for all people. Benefits: UNMMG offers a competitive salary and an attractive benefit package which includes medical, dental, vision, and life insurance as well as tuition reimbursement, generous paid time off plan and 403b retirement for benefits eligible employees. Apply to our Patient Services Coordinator opportunity with UNM Medical Group, Inc. and a recruiter will contact you shortly! |