Manufacturing Process Support

Sonova USA, Inc.

United States, Illinois, Aurora

750 North Commons Drive (Show on map)

April 27, 2024

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Aurora (IL), United States

Manufacturing Process Support

Position Name	Manufacturing Process Support
Position Holder	N/A

Group Company	Phonak/Sonova USA Inc.
Functional Area	Local G&A
Department	Building & Infrastructure
Cost Center	5100031600
Reports to (Position Name):	Manager, Sustaining Engineering

Leadership Responsibility

Yes No

Purpose of the Job

The Manufacturing Process Support role has primary responsibility as the first level of support for product related issues and problems. The individual will work with the operations and sustainable engineering team as a cohesive unit in order to better serve the needs of our staff.

This position will be based out of Aurora, Illinois.

Key Tasks & Responsibilities

Responsible for first level IT support within the manufacturing department including support of IT hardware and software
Independently determines and develops approach to solutions
Works with Operations team members to develop technical solutions to production problems and to continuously improve our production processes
Works with other members of the sustaining engineering team to review and update key manufacturing documentation in order to maintain our focus on continuous improvement
Does a first level review of Production related kick-outs

Travelling Requirement

None.

Qualifications	Need to have:	Nice to have:
Basic Education		BS in Computer Science
Further Education
Work Experience		Minimum 3 years' experience in a manufacturing environment is preferred
Personal Competencies	-Strong analytical and organizational skills -Strong technical and conceptual attitude -Capable of effectively managing multiple tasks and objectives concurrently
Social Competencies	Excellent verbal and written communication skills
Leadership Competencies
Professional Competencies	Basic understanding of manufacturing process
Language(s) / Level
IT skills	-Strong software and hardware troubleshooting skills -Knowledge of Microsoft Office Suite	-SAP experience (or other ERP system) a plus -Software programming knowledge is a plus
Further Requirements

Additional Remarks:

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.