Insurance Eligibility/Verification Specialist

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

The Opportunity:

Join the UCF Student Health Team as an Insurance Eligibility/Verification Specialist in the Business Office's Insurance Unit and add to our dedication to provide excellent healthcare to the community that we serve.

This position is responsible for verifying, interpreting and analyzing insurance eligibility and benefit coverage for patients, communicating insurance plan coverage to patients, and maintaining insurance accuracy in the Electronic Health Records (EHR) system.

This is a repost position. Previous applicants are still being considered and do not need to reapply.

Responsibilities:

• Verifies insurance eligibility for patients and analyzes policy coverage in order to maintain patient accounts in EHR system.

• Determines deductibles, co-payments, and co-insurance for students and patients in participating insurance plans.

• Verifies that the insurance on file for patient appointments are active.

• Updates accounts with inactive insurance and contacts patients for additional information.

• Verifies benefits, HPV vaccines, and travel vaccines for the travel clinic.

• Receives and verifies patient insurance via multiple sources (in-person, phone, email, Qualtrics, kiosk, International Insurance Pool) and determines network status.

• Collects payments from patients for student health fees, co-pays, and prior balances.

• Performs applicable system searches when necessary to determine student status.

• Assists the appointments/referrals departments and serves as a liaison between participating insurance plans and patients.

• Answers telephone calls.

• Greets patients and visitors and directs them to the appropriate office in Student Health Services.

• Perform other duties as assigned to include but not limited to timely completion of all required university and college trainings.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to.

Preferred Qualifications:

• Preference may be given to candidates with excellent communication skills at all organizational levels, as well with patients and insurance plans.

• Preference may be given to candidates proficient with medical terminology and knowledge of Electronic Medical Records (EMR) and how to appropriately use EMR in the performance of work.

• Preference may be given to candidates able to effectively communicate detailed and complicated processes to patients verbally and in writing.

Special Instructions to the Applicants:

This is a time-limited funding position. Employment is subject to the availability of funding and may cease at the time of funding for this employment is depleted.

We are seeking candidates who are able to work on-site at our Student Health Services location. Remote work options are not available for this position.

The university requires that all applicants apply and submit all supporting documents through the UCF Online Recruitment System. No paper applications will be considered. Applicants should complete the online application and submit a resume; The selected candidate will be required to provide official transcripts within thirty days of the hire date.

NOTE: Please have all documents ready when applying so they can be attached at that time. Once the online submission process is finalized, the system does not allow applicants to submit additional documents at a later date. Applicants are responsible for ensuring all materials have been uploaded correctly.

This is a reposted position. Previous applicants are still being considered and do not need to reapply.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, go to UCF Employee Benefits Guide (12-14-21)

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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