Call Center Representative

Pay range: $15-$20 per hour plus commission.

Founded in 2010, The Ground Up (TGU) is one of Houston's fastest-growing landscape supply companies. We manufacture mulches & soils and carry a large selection of base, gravel, and sand products. TGU also operates three re-wholesale nurseries in the Houston Metro Area.

Job Summary:

The ideal candidate will be able to communicate effectively in English and Spanish, and to assist customers with purchases in an accurate and efficient manner. Additionally, the selected candidate will work in a fast-paced environment, independently or as part of a team. The position requires someone who is reliable, flexible, organized, detail-oriented, and is a positive team player.

Essential Duties and Responsibilities:

• Consistently provide prompt and friendly customer service
• Process POS transactions efficiently and accurately
• Process customer credit cards, cash, and checks; perform other monetary transactions such as giving and receiving accurate change
• Run daily reports and balance daily closeout
• Answer telephone and perform light housekeeping tasks
• Gain in-depth knowledge of current product line
• Maintain clean, neat, safe, and secure work area
• Communicate with appropriate teams to ensure that all orders satisfy Sales Department submission requirements
• Review delivery tickets and direct them to the correct route based on the destination, shipment size, and customer time requirements, as well as other customer needs for each delivery address
• Control driver, truck, and route productivity by ensuring that each truck carries a full load
• Schedule loads to minimize the use of third-party drivers
• Select specific trucks for each route based on volume and equipment availability
• Maintain a daily dispatch log containing all critical details of the delivery
• Properly dispatch orders for the correct arrival time and location
• Respond to problematic situations that may occur with drivers or customers
• Analyze and prioritize information, make decisions, and solve problems effectively
• Ensure compliance with all company policies and procedures
• Other duties may be assigned to meet business needs
• Create Sales Orders for sales staff who request deliveries
• Other duties as needed

Essential Qualifications:

• HS diploma or GED
• Minimum 3 years of customer service experience
• Minimum 1 year working in a call center
• Bilingual skills in Spanish and English
• Basic knowledge of Word/Excel/Outlook
• Confident, customer-focused, and professional
• Strong verbal and written communication skills
• Basic mathematical skills including a strong eye for detail
• Available to work the required shift hours/days, including Monday to Friday and Saturdays
• Must have reliable transportation to get to and from work, and a valid State issued driver's license

Desired Qualifications:

• Wholesale experience in a garden center, nursery, or farming
• Experience or education in the horticulture, agriculture or related field

Physical Demands:

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

May vary from site to site and in some cases be greater or lesser than indicated here.

Work Environment:

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and extreme cold. The noise level in the work environment is usually loud.

Benefits:

• Medical, Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• 401K

The Ground Up - Ceres Environmental is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

E-Verify: We comply with Federal law by verifying employment eligibility.