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Associate Director, Student Outreach and Support - Division of Student Affairs - Georgetown University

Georgetown University
life insurance, tuition assistance
United States, D.C., Washington
October 27, 2023

Associate Director, Student Outreach and Support - Division of Student Affairs - Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Associate Director, Student Outreach and Support - Division of Student Affairs - Georgetown University

Job Overview

The Division of Student Affairs supports the academic mission by educating students as whole persons, promoting their intellectual, moral, spiritual, and social formation; enhancing students' learning and helping to prepare them for lives of discernment, civic engagement, and professional growth; teaching personal responsibility and respect for people of all faiths, cultures, and beliefs; promoting the health and safety of students and others in the University community.

The Division of Student Affairs is driven by our mission to care for the whole student and whole person. This is epitomized by our priority to maintain a robust "safety net" for students who experience complex, personal difficulty. Student Outreach and Support (SOS) works with colleagues across campus to organize outreach and follow-up care to students who are experiencing crisis or distress that impacts their social, personal, and/or academic stability.

Work Interactions

This position reports to the Director of Student Outreach and Support, who in turn reports to the Assistant Vice President of Student Health, under the Vice President for Student Affairs. The Assistant Director actively monitors follow-up support to high-risk students by coordinating closely with various units in and outside of Student Affairs, especially Academic Deans, as well as Residential Living, Counseling and Psychiatric Service, Student Health, the Academic Resource Center, and other similar offices. Some coordination with off-campus treatment providers is also required when necessary.
  • Provides non-clinical case management services to ensure high-risk students are connected to appropriate levels of care. This position supports the effort of SOS in the University's management of high-impact, complex students of concern, defined as those who (1) threaten or attempt to cause harm to themselves, (2) experience significant disruption to a normal course of academic study due to the presence of psychiatric, behavioral, and/or mental-health related issues, and/or (3) present with behavior that may be worrisome to others and disruptive to University business or community stability.
  • Oversees the post-hospitalization support for students who desire to return to campus following a hospitalization for mental health reasons. The Associate Director maintains communication with hospital staff during inpatient treatment and to prepare for discharge; meets with the student upon return to campus to discuss plan of care and for support readjusting to campus; communicates with parents or emergency contacts, as necessary, to discuss post-hospitalization treatment and support.
  • Responds to internal and external case consultations across the University that are particularly complex or high-risk, especially with the undergraduate population. This position plays a key role in consulting with campus partners and triaging concerns that are reported to the Office of Student Outreach and Support, which are related to the health, safety, and well-being of undergraduate and graduate students. The incumbent provides case management services to students whose disruption to academic progress is caused by a broader range of difficulties that may, at any point, rise to higher levels of concern if not moderated quickly and sufficiently, including but not limited to: unique financial concerns, severe/disruptive interpersonal difficulties, markedly difficult adjustments and transitions, or difficulty navigating complex healthcare systems.
  • The Associate Director guides the day-to-day operations of the office and shares in the comprehensive development, implementation, and evaluation of office priorities and daily office functions that meet SOS' mission and the mission of Student Affairs.
  • Provides consistent case consultation and direct coaching to the Assistant Directors to ensure consistent application of SOS's case management framework and regularly acts as a guide to ensure high levels of collaboration and a regular flow of communication amongst all members of the office.
  • Assesses high-risk situations, to include evaluations of an individual's physical and emotional state, assists individuals in crisis and acts independently in making decisions and carrying out actions using knowledge of the interests and priorities of SOS, while communicating effectively with the Director to ensure coordinated efforts.
  • The Associate Director of Student Outreach and Support acts in the absence of the Director to serve as the primary point of contact for internal and external campus partners, senior leadership within Student Affairs, and key constituents within and outside of the campus landscape. This role works to ensure continuity of support, provide timely guidance, and assess critical incidents for appropriate next steps that are attune to mitigating risk and minimizing potential liability and impact to the Georgetown community. The Associate Director plays a vital role in consistent and thorough review and application of SOS' guiding principles, serves as a key consultative partner to the Director, and is tasked with helping to further the strategic goals of the office in concert with the Director.
  • Supports the development, implementation, and evaluation of campus-wide resources that support students navigating critical situations impacting their academic and personal experience, including college transition issues, housing and food insecurity, financial wellness, identity development, discrimination, mental health, and sexual violence and harassment.
  • Participates in regular meetings that require SOS' presence, including Threat Assessment Team and Title IX Case Review and chairs the University's Care Team in the Director's absence.
  • Participates in the recruitment and training of new staff. This may involve attending placement conferences, collecting and reviewing resumes, conducting phone interviews, and chairing or serving on search committees. Organizes team development opportunities in congruence with the goals of Student Affairs and keeping the diverse needs of individual staff members in mind.
  • The Associate Director represents SOS on various University or Division working groups, committees, task forces, or other duties as assigned.

Requirements and Qualifications
  • Master's Degree required (Counseling, Social Work, Higher Education Administration, or similar field). Minimum of 3 years of experience in higher education or closely related setting with demonstrated knowledge of crisis response, student affairs administration, and case management support teams.
  • Ability to work within and assist others in navigating through complex systems; understanding of treatment programs and mental health terminology; knowledge of medical privacy guidelines and ability to communicate difficult/sensitive information with relevant parties. Working knowledge of relevant state and federal laws including FERPA, HIPAA, ADA, and Title IX is essential.
  • The individual should possess excellent organizational and communication skills, both oral and written, and exercise sound judgment and decision-making. Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity
  • Demonstrated commitment and success working in a multicultural environment with a critical understanding of social justice. Skills, knowledge and experience specifically focused on the needs of students of color, LGBTQ students, international students, students from diverse faith communities, students with disabilities, undocumented students, and/or first-generation college students.

Work Mode: On Campus. This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: .

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works .

EEO Statement:

Georgetown University is an fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the .

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