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Retail Service Representative I
 Andersen Corp. | |
life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
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 United States, Livonia | |
 June 15, 2023 | |
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Description & Requirements ANDERSEN CORPORATION SUMMARY: We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference. SUMMARY
Renewal by Andersen is adding a Retail Service Representative I to our Detroit team in Livonia, MI! This role's main responsibilities are to schedule installations and to maintain an open line of communication with homeowners regarding any installation-related issues or changes. We are looking for an accomplished, driven candidate to help perfect our customers' experience in upgrading their homes.
PRIMARY RESPONSIBILITIES
*Serve as primary contact for scheduling customer installations utilizing proprietary software
*Develop trust with homeowners and assist with problem-solving
*Communicate diligently and timely with homeowners regarding any issues with product delivery or delays in installation date; reschedule as needed
QUALIFICATIONS AND SKILLS
MUST HAVE QUALIFICATIONS
*Superior communication and relationship-building skills
*Ability to remain cool under pressure, good problem-solving abilities
*Strong attention to detail and ability to organize/prioritize multiple tasks
*Customer service experience
*Experience with MS Office
NICE-TO-HAVE QUALIFICATIONS
*Construction industry experience
*Scheduling experience SALARY INFORMATION: Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays, a robust employee Wellbeing program, as well as profit sharing (all benefits are subject to eligibility requirements). CULTURE AND BENEFITS: "Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to:
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. * 2020 Andersen brand surveys of U.S. contractors, builders & architects ** 2020 Andersen Brand Survey of U.S. homeowners In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Posting City:
Livonia, MI | |