Training Roles Manager

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the . SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit and follow us on .

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Global Services, LLC is seeking a Training Roles Manager in Ft. Leonard wood, MO to support the successful execution of the deployment and on-going support of the MHS Genesis electronic health record (EHR) system to military treatment facilities

In this role, you will request training domain accounts for end users, request MHS GENESIS actual accounts for end users, schedule instructor led training (ILT), train/manage RSTs and CSTs, manage JKO, and load computer-based training (CBT) for end users.

Responsibilities include, but are not limited to:

• Assign classrooms/computer rooms for training and provide calendar invites.
• Manage training rosters, user role assignments, and load provider credentials.
• Forecast manpower requirements for trainers (trainer staff onsite).
• Track and facilitate action items related to implementation and sustainment.
• Support site scheduled events deployment activities, and sustainment planning.
• Support and facilitate gap analysis of events' output data.
• Submit tickets to initiate MHS Genesis account creation and provisioning for end users.
• Assist with preparing instructional aids and materials such as end user training agendas, tent cards, and JKO competencies.
• Initializes Train Domain access before scheduled ILTs events.
• Verify end user role and clinic responsibilities to ensure correct MHS Genesis My Experience roles are assigned adequately.
• Evaluate end user duties to identify specialized bolt-on privileges necessary to end user roles/accounts.
• Evaluate and identify deficiencies of MHS Genesis roles.
• Troubleshoot end user role issues.
• Provide feedback identifying role adjustment with Solution Owners.
• Collaborate with the Training Coordinator, End Users and Solution Owner to ensure optimization of the roles in MHS Genesis.
• Submit service tickets to enhance role efficacy when necessary.
• Up to 20% travel

Basic Qualifications:

• Three years' experience supporting healthcare initiatives and projects
• US Citizen with public trust clearance
• Electronic Health Record experience, preferably in the military setting

Desired Skills:

• Three years' experience working in the military healthcare environment
• Understanding of the unique informatics architecture of the military
• Operational (deployment) experience is a plus
• Clinical experience (i.e. RN or HM) is a plus