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Lead Application Support Analyst McDonough School of Business Georgetown University
 Georgetown University | |
life insurance, tuition assistance
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 United States, D.C., Washington | |
 June 01, 2023 | |
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Lead Application Support Analyst McDonough School of Business Georgetown University Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world. Requirements Lead Application Support Analyst - McDonough School of Business - Georgetown University At Georgetown University's , our mission is to build global business knowledge and inspire ethical leaders to serve the common good. Job Overview The Lead Application Support Analyst manages the interpretation of business rules and requirements for technical systems. Because assigned projects typically involve both software development and business re-engineering, they manage all aspects of support activities and customer service interactions with business users and general MSB user community, including regular process meetings, requirements definition and quality assurance. They are the primary staff member responsible for monitoring, troubleshooting, proactive detection, fault isolation, resolution, documentation and coordination of customer business processes; and for adapting application systems to the issues at hand. During the actual development, they interact with MSB constituents and team members regarding troubleshooting production issues, coordinating resolution, and monitoring production environment across a wide breadth of application technologies. The Lead Application Support Analyst maintains their currency regarding emerging technologies and designs new systems for MSB organizations; assists departments in existing and establishing new business processes through support in Salesforce CRM and Google Sites; and provides knowledge regarding content sharing solutions (WordPress, Drupal, etc.) and implements such solutions. Work Interactions Reporting to the MSB Director of Applications Development, the Lead Application Support Analyst serves as a bridge between the business problems, the technology solutions, and application support; and leads more junior team members in application support and customer service interactions and all constituents of the Georgetown McDonough School of Business (MSB), including but not limited to MSB student, faculty and staff community - in coordinating these new business tools. As the hub for discovery, development, and coordination for any assigned project, they have frequent interaction - both formally and informally - with external units - particularly UIS and application vendors. Qualifications
Preferred Qualifications
Work Mode: Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources . Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS () using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or . Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works . EEO Statement: Georgetown University is an fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law. Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the . To apply, visit Copyright 2022 Jobelephant.com Inc. All rights reserved. jeid-b115339b787b3741b63949f26e223b9e | |