Mgr, User Exp

Deltek, Inc.
United States, Virginia, Herndon
2291 Wood Oak Drive (Show on map)
May 20, 2023
25-Apr-2023 Design Operations Manager US Remote 8545BR Company Summary As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Position Responsibilities As a Design Operations Manager you will play a critical role in scaling our centralized Design function including Product Design, Research, and Design Systems. As Design Operations Lead, you'll partner with UX and Product Leadership to foster the people, practices, and processes that drive a healthy Design organization. The scope of Design Operations today includes tooling, vendor management, design process, planning, and project management. Your focus will be on centralizing these shared responsibilities and establishing processes and measures that support scalable solutions so that designers can focus on designing and researching. Who You Are: You have a strategic mindset and skills in leadership, coaching, user research, and multiple design disciplines. You are an organized, structured, systems thinker who can translate symptoms into root causes and identify appropriate, scalable solutions You have a deep knowledge of and appreciation for design, user research, and development practice and process. You have an eye for continual improvement, and passion for efficiency and operational excellence at scale You have strong communication skills with experience managing teams in a complex product ecosystem with many sets of stakeholders You have a proven ability to work cross-team with product owners, scrum masters, designers, and developers - and synthesize feedback and input from creative and product stakeholders. You have thorough knowledge of the user-centered design process and iterative development. What You'll Do: Join the Design Leadership team as a member who advances operational maturity and helps coordinate the execution of our design strategy. Identify opportunities for workflow and process improvement including automation, integration, tracking, and reporting of data that facilitates informed decision-making. Define and operationalize design's strategic programs that optimize and streamline the design organization's output, quality, and readiness for skills of the future. Balance process and rigor but understand how to make an impact in a fast-paced agile environment. Create and maintain established workflows to create visibility of work and manage workloads, while enabling continuous improvement during projects. Grow and develop talent on the UX team with effective delegation, coaching, and fostering bottom-up innovation. Empower and mentor designers on the UX team, fostering a collaborative, productive, and positive environment. Leverage data in your decision-making, including qualitative and quantitative design and usability research approaches. Qualifications At least 5+ years experience as a Design Program Manager, UX Research Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization. Practical experience in building, maintaining, and measuring enterprise design systems. Proven ability to understand and apply insights to complex products and use cases. Ability to motivate and inspire people to do their best work and rally around a shared goal. Experience managing complex research at scale to solve a wide range of business and customer problems. Proven track record of balancing multiple priorities simultaneously and negotiating workflow, while meeting deadlines. Travel Requirements 10% EEO Statement Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. E-Verify Statement Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this