Lead Business Analyst, Services Solution

About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

About Business Solutions team

The Services Solutions team takes pride in working with some of the finest minds in the Customer Success organization to streamline, optimize and implement processes and solutions that best serve CSG's vision and strategic roadmap. One of the key goals for the team is to be able to drive transformational changes that aligns with CSG's Go-To-Market Strategy. As a lead in this team, you will personally be responsible for delivering a brand-new integrated Customer Relationship Management (CRM) experience to the Customer Success Organization.

Primary Job Responsibilities:

* Build and maintain relationships with business stakeholders across CSG, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities

* Take data driven approach to influence stakeholders on design, solutions, and business processes.

* Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc.

* Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions.

* Support Project Managers planning, execution and management of project deliverables and risks; work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing.

* Coach, guide, and mentor others in the team. Educate other analysts especially junior analysts on best practices, business processes and company policies.

* Independently lead projects and manage multiple priorities and manage expectations of stakeholders. As a lead, translate business requirements into functional solutions and coordinate the build with IT. Work closely with business, offshore team, and IT to provide solutions to business needs.

Qualifications:

* Excellent Business Acumen skill with excellent oral and written communications skills, as well as excellent presentation skills; ability to lead meetings internally and externally. Often takes a leading role in senior level presentations with management teams

* Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders, strong organizational and analytical skills with attention to detail.

* Ability to accept and manage changing priorities and address issues quickly and professionally

* Preferable: Sales Cloud experience or Service Cloud experience or related certifications

* Requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience.

Pay & Benefits Summary

Provide details on what the candidate will receive in exchange for their work, such as:

• A concrete salary or pay range
• 401(k) and retirement benefits
• Health benefits
• Tuition reimbursement

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.