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Field Service Technician

Hillenbrand
vision insurance, paid holidays, sick time, 401(k)
United States, New Jersey, Pitman
June 25, 2023

Coperion is looking for a Field Service Technician to join our team in Pitman, NJ. As a Field Service Technician you will be responsible for...

Representing Coperion and providing assistance to customers and/or assigned personnel in the areas of installation, start-up, troubleshooting and maintenance phases of Coperion equipment at customer's plant site or related designated areas. Offers expertise, guidance, and training to subordinates and co-workers.

What Coperion Offers You:



  • A robust PTO policy with 6 paid sick days, 11 paid holidays, and 15 Days of paid vacation!
  • Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid life and disability, among others.
  • Generous 401K Matching Program - 3% (base pay) automatic contribution + 50% match of the first 6% that you contribute up to 3%
  • Competitive pay


  • Opportunities for development and advancement


What you'll do:

Field Service Support



  • Represent Coperion in the capacity of Service Representative providing assistance and advice to customers and/or assigned personnel.
  • Install, troubleshoot, overhaul and/or maintain gear boxes, lube oil systems, drive components, process sections, downstream equipment such as pelletizers, gear pump systems and other associated equipment.
  • Assist customers to start-up newly installed equipment and train customer personnel as needed. Participation in classroom type training may be required.
  • Ensure the satisfaction of all Coperion customers.
  • Complete all trip reports and data sheets related to assignments as detailed as possible and in a timely manner.
  • Discuss and recommend spare parts and service needs with customers.
  • Keep accurate records and transmit them to the proper groups for action.
  • Provide feedback on information received in the field on Coperion equipment and others.
  • Forward any recommendation for service and equipment improvement to Field Service management for submittal to proper departments.
  • Work in accordance with all Coperion policies and standards.
  • Adhere to all customer safety and drug and alcohol control regulations and procedures
  • Responsibilities will include travel throughout the USA, Canada, Mexico, Central and South America, and overseas, and have valid passport.
  • Must be willing to travel extensively in accordance with field service travel regulations.
  • Must be willing to adapt to flexible working hours (holidays, weekends).
  • Must be responsible, dependable, plus safety-minded
  • Distribution of service reports to Regional Managers and customers
  • Weekly project cost update


Basic Requirements:



  • 1+ years experience in Field Service or in-house Assembly or servicing of large capital equipment preferred
  • The ability to read and interpret documents such as engineering reports, drawings, office procedures, and instruction manuals is required.
  • The ability to use standard tools.
  • The ability to write clear, concise routine correspondence as well as comprehensive documents
  • Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.


Great to Haves:



  • HMI (Human Machine Interface)
  • Wonderware using RSLogix 5000 for programming
  • Compact Logix/Allen Bradley
  • Computer Networking
  • Ethernet IP
  • AC/DC Drives
  • Allen Bradley VFD


Education:

Bachelor's in Mechanical or Electrical Engineering

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee's ability to see near and far distances.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Compounding & Extrusion, Equipment & Systems, Materials Handling and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.

Coperion is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: .

What Sets Us Apart:

We Take Care of Our Associates: We present on-site wellness services including a clinic offering free health care & prescriptions to plan members, the revolutionary Bod Pod Assessment & Weight Management Program, and Market C - a vending management kiosk offering fresh food and convenience items when you need to grab a quick bite on the go.

We have Fun! We work hard and when it's time to play hard, our workforce engagement team focuses on planning and promoting team events such as: our annual Associate Christmas & Children's Parties, Summer Picnic, March Madness & Putt-Putt tournaments, Cinco de Mayo, Super Bowl and many otherfun activities.

We Give Back: In addition to planning associate events, our workforce is encouraged to volunteer through our One Campaign, which helps associations within the local community.

*These services are not available at all locations.

EEO: At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

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