Senior Account Manager

A Little About Us

We are a team of experienced Account Managers focused on helping to protect & grow Yahoo's revenue and to satisfy Yahoo's most critical customer business relationships. Our external client list is comprised of various-sized marketers, from large brand-focused advertisers to growing direct marketing performance advertisers. We work in a high-paced, highly collaborative and results-driven culture.

A Lot About You

You are a dynamic, strategic, savvy digital media professional who can dive in and immediately add value by driving revenue and increasing client investment. Your professional demeanor and highly developed interpersonal and communication skills make you an expert in building relationships with external clients and driving cross-functional cooperation with internal teams. You can manage multiple complex projects - whether the call for organizational skills, ability to prioritize, statistical analysis or business acumen - and you're always ready to hit the ground running.

Your Day

Day-to-day Responsibilities:

Serve as advertiser point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle by owning tasks and leveraging support teams. This includes, but is not limited to, the following:

• Serve as the primary post-sale POC for clients in a designated book of business.

• Maintain deep expertise and knowledge of all search and native programs managed through our Gemini platform, all audience and video programs managed through our DSP, and all guaranteed buys through Yahoo! Premium.

• Process and respond to RFP's with designated sales team members, working closely with Premium Account Managers, Optimization Strategists, Creative Strategists, Ad Operations Specialists, Sales Specialists, and Account Directors.

• Oversee I/O processing, campaign setup and creative submission via partner teams.

• Monitor and influence campaign delivery, troubleshoot and escalate delivery issues, and provide optimization/up-selling opportunities for campaigns.

• Partner with Premium account managers to develop and provide Strategic Insights, Campaign Wrap-ups and/or Quarterly Business Reviews to client(s).

• Thorough knowledge and understanding of all internal systems and auxiliary partner teams to respond to general and specific client requests, including billing inquiries, click activity inquiries, bidding requests, relevancy issues, under-delivery, and accurate invoicing and payment for campaigns.

Sales Responsibilities:

• Collaborate with Account Director and Premium partners (where applicable) on proposal development, optimizations, presentations, selling new business and assisting with up-selling existing clients.

• Expand and develop client relationships to build and maintain deep-level partnerships.

• Provide weekly or ad hoc trainings for clients as new products, features, and pilots roll out to market.

• Focus on client retention, growth, renewal, and client satisfaction.

Strategic Responsibilities:

• Thorough knowledge and understanding of all Yahoo! Advertising Products and internal systems to respond to general and specialized client requests; including billing inquiries, campaign performance, delivery inquiries, etc.

• Maintain and update proficiencies in the digital marketing space.

• Understand how Yahoo! products and programs will assist brands in reaching their marketing goals.

• Obtain research and case studies for sales presentations when needed.

You Must Have

• BS/BA or equivalent experience is necessary

• 3+ years of sales/marketing experience; digitaladvertising experience, with a focus on Travel, Online Services, Retail, or QSR is stronglypreferred

• A background working with clients and/or in a client services role

• Demonstrated experience effectively managing and optimizing a performance campaign by analyzing client ROI/ CPA goals and data, media buying cycles, Website architecture, and product/ service update schedules to achieve client goals

• Outstanding written and verbal communication skills

• Outstanding computer skills including advanced knowledge of spreadsheets (MS Excel), word processing (MS Word), and CRM systems

• Ability to handle multiple priorities

• Strong attention to detail and organizational skills

• Strong analytical skills

• Problem identifier and problem solver

• Ability to function equally well independently and as part of a team

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form () or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion () page to learn more.

US Only: Please be aware that Yahoo requires all employees entering a U.S. Yahoo office and/or attending a company event (including client events) are required to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination to enter a U.S. Yahoo office and/or attending a company event (including client events). Yahoo is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Currently work for Yahoo? Please apply on our internal career site.