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Director, OnDemand Services Product Management
Visa | |
United States, California, Foster City | |
900 Metro Center Boulevard (Show on map) | |
September 29, 2022 | |
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone. Job DescriptionClient Services provides a world class service experience to Visa's clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization. The OnDemand Services and Automation organization in Client Services is responsible for developing and executing the strategy of how Visa delivers OnDemand services to clients, through effortless digital first experiences that drive client empowerment and satisfaction. Our team works with functional leaders in Client Services, Product and Technology to coordinate enhancements and to define the end-to-end OnDemand experience across Visa's client facing portals. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users. The OnDemand Services Product Management Director is responsible for developing the strategy, structure, and overall roadmap for Visa's Support Hub, including proactive knowledge-based customer service features, case management tools and well as client self-service capabilities. We are looking for an experienced Product leader who champions a customer-first digital native mindset and is passionate about developing web/digital service experiences from conceptual design to product requirements to delivery. Key Responsibilities
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs. QualificationsBasic Qualifications
Preferred Qualifications
Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. |