Strategist - Customer Success - Remote

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The Customer Success Strategist is part of the Solution Engineering organization and builds a trusted advisor relationship between Broadcom Agile Operations Division (AOD) and its clients. They understand the clients' business and help connect our technology to the outcome the clients are looking for. This customer-centric and outcome based role is critical to the success of our strategy.

Here are some reasons you want to be a Customer Success Strategist at Broadcom Software:

• Work with leaders within the enterprise technology industry.

• Expand and learn about enterprise software solutions for IT Operations, enterprise planning and agile management space by working with some of the top domain experts.

• Gain valuable experience and develop relationships with senior leaders in our fortune 2000 customer base.

• Grow your leadership experience by leading engagements in select enterprise customers.

• Collaborate within a team of highly experienced, motivated, and success driven individuals who are highly supportive of each other's success.

• A flexible remote work environment that promotes work and life balance.

• A healthy compensation and benefits package that rewards the success of the team.

As a Client Success Strategist you'll be responsible for strategic engagements with large enterprise customers helping to build and grow value with our enterprise solution portfolio including:

• Customer Facing

  • Be a trusted advisor to clients executives and build strong relationships

  • Articulate AOD's value proposition, vision, and strategy to customers

  • Differentiate and position AOD's value proposition to customers.

  • Provide assistance in closing complex and competitive opportunities by acting as the customer technical advisor, using your industry knowledge and technical skills and backed up by Solution Engineers on your team

  • Deliver technology briefings

• Team Facing

  • Mentor, coach and assist solution engineering teams on specific value propositions, competitive differentiation, and best practices

  • Mentor and coach Solution Engineers in their interactions with customers

  • Engage with Solution Engineers to elevate customer knowledge/initiatives into strategic customer centric conversations

Job Description Summary

Responsible for translating the client's business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture. Acts as an advocate for the client as the ultimate authority on the solution designed to address client business problems. Provides direction for design activities. Often project-based, sometimes working at customer sites. Also responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communications, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with Solution Engineering team to execute to ensure on-time delivery of projects that support the client's business.

To qualify for this position, you will:

• Have a bachelor's and 12+ years of related experience or master's degree and 10+ years of experience or a PhD and 7+ years of experience in a technology or business related discipline.

• Possesses a specialized level of technical expertise or business acumen with accomplished track record

• Networked within the industry and acknowledged expert by peers

• Pragmatic about technology; always focused on delivering value

• Background with AI, Network & Systems Operations solutions is desirable

• Background with PPM and Agile management solutions is desirable

• Understanding of Agile frameworks, such as SAFe

• Coaching and mentoring experience

• Native ability to deliver all conversations from the customer back to Broadcom (flip the script/customer centricity)

• Eager and willing to understand our customers 'why'

• Skills necessary to shift customer from relationship to partnership

• Ability to understand customer business problems and clearly formulate and articulate solutions to solve those problems.

• Ability to interact with business executives and users to discuss and document business requirements, and then translate those requirements into a working application.

• A broad understanding of business and IT management.

• Exceptional presentation skills.

• Excellent interpersonal and communication skills.

Broadcom Software - Agile Operations Division

is one of the world's leading enterprise software companies, modernizing, optimizing, and protecting the world's most complex technology environments. With its engineering-centered culture, Broadcom Software is a global software leader building a comprehensive portfolio of industry-leading enterprise software enabling innovation, stability, scalability, and security for the largest global companies in the world.

In the Agile Operations Division, we offer business-critical software solutions that help the world's leading companies transform their operating model to be more agile. Our ValueOps, DevOps, and AIOps solutions help these organizations drive innovation and achieve operational excellence to realize better business outcomes - and better experiences for their customers.

Our industry success is built on a decades-long track record of delivering transformational solutions to teams who plan, build, test, and operate mission-critical software for the world's largest and most complex businesses. To do this, we respond quickly and thoughtfully, innovate in the context of customer needs, and collaborate inclusively with customers and internal partners. Our business will nurture your intellect and give you opportunities to expand your skills even further.

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Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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