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1379957 Customer Delivery Consulting Engineer - Unified Communications

Cisco Systems, Inc.
United States, Maryland, Annapolis Junction
May 16, 2024
*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with CI Polygraph Clearance ***
***Must be located within a commutable distance to Annapolis Junction, MD ~3 days/week***

What You'll Do

CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT. Serving the U.S. Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.

The Network Consulting Engineer position is responsible for the support and delivery of Advanced Services Network Optimization, Security, and/or Unified Collaboration services to Cisco's Tier 1 Customers in the US Public Sector market. In this role, you will be "Cisco's face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a a top-tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

Who You'll Work With

The National Security Operations team is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.

As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation's security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

Who You Are:

  • Drives Unified Communications design, implementation, execution and/or optimization for customer projects/accounts.
  • Works with customers to plan, design, configure and/or diagnose Cisco's suite of Unified Communication products, services and solutions to accelerate customer outcomes.
  • Assists customers with integration and implementation of tools, systems and service assurance.
  • Translate business requirements into solution design.
  • Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues.
  • Creates and delivers customer collateral, portals, documentation and knowledge transfer.
  • Aligns technical deliverables to customer business outcomes.
  • Individual contributor.

Role & Responsibilities:

  • Decisions impact the quality, efficiency and effectiveness of own team and other teams whose work activities are closely related, including cross-functional teams.
  • Ability to understand and communicate project scope and map it to customer business goals and objectives.
  • Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
  • Takes leadership role in execution of delivery projects.
  • Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing).
  • Creates, reviews and approves project deliverables (e.g. Design recommendations, High Level Design, Low Level Design, Implementation/ Change Management Plans).
  • Builds and/or leverages test environments as required to resolve highly complex problems and compatibility issues.
  • Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
  • Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across a broad range of technologies.
  • Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs.
  • Typically interacts with individual contributors, managers, and works with customers regularly. Collaborates with Sales Team in creating and demonstrating technology solutions to customers.
  • Solves highly complex problems and is able to identify viable and often innovative options and uses analytical skills and judgment to recommend an appropriate solution.
  • Independently applies known solutions and templates to complete deliverables. Leads in creating and delivering consulting recommendations to the customer. Identifies and initiates the collaboration for problems of diverse scope and complexity. Creates templates, intellectual capital, and standardized materials for future reuse and delivery.
  • Domain expert level of knowledge within Cisco's core collaboration technologies consisting of Cisco Unified Communication Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unity Connection (CUC), Cisco Unified Border Element (CUBE), Cisco Unified Communications Manager IM & Presence, Cisco Jabber.
  • Knowledge of Unified Communications hardware to include Cisco UCS Servers, ISR Voice Gateways, IP Phones, and Cisco Webex Endpoints.
  • Experience with VOIP protocols (MGCP/H.323/SIP/SCCP) in addition to well versed knowledge working with PSTN connections (FXS/FXO/T1/PRI/SIP/CUBE) is required.
  • Knowledge of network protocols (DHCP, NTP, CDP, LLDP) and Quality of Service (QoS)

Minimum Qualifications:

  • Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.
  • Expert level Certification (e.g. CCIE) or equivalent skills in Cisco Unified Communications
  • CISSP, Security+ or equivalent required.
  • Cisco DevNet certification is preferred.
  • Has working knowledge of software programmability, automation, orchestration and/or virtualization.
  • Excellent written and verbal communication, interpersonal and presentation skills. Ability to function in ambiguous circumstances. Possesses consulting skills including ability to build relationships with customers, engineers, managers level & above.
  • Demonstrates expertise on broad range of technologies and delivery methods.
  • Client facing experience. Ability to be onsite 3-4 days/week at the customer location.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



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