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Solution Management, Manager

Visa
United States, California, Foster City
900 Metro Center Boulevard (Show on map)
October 23, 2022
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone. Job Description Visa's Digital Solutions Product group is responsible for providing the product platform required to deliver Visa's Digital strategy and goals. The Solutions Delivery team works with key Global Client Partners to integrate them to Visa Digital products and platforms so they can enhance their product offerings into the marketplace. The Solution Delivery Manager will work closely with both internal product owners and external delivery leads in further shaping product roadmap, implementation documentation, process design and improvements, analytics, and stakeholder reporting. This position is ideal for a candidate with technology, project management and partner facing background, with opportunity to increase capabilities in each of those areas and growing towards partner facing solution design and implementation work. Essential Functions Lead Visa Digital Product commercial rollouts Lead the on boarding process for clients and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals Lead partner performance analysis towards business, product optimization or opportunities Lead team portfolio reporting, effectively communicating internal and external project status for an executive audience. Contribute to developing internal and external product documentation including product and technical integration guides in support of partner integrations Contribute to new process design, improvements, and operational excellence standards Contribute to team organization, helping identify and organize around training and advancement curriculum, team collaboration approach, and general team activities. Work in conjunction with regional staff to plan product rollout activities Work in conjunction with regional staff with regards to supporting client integrations Recommend improvements and enhancements to Visa product capabilities to product managers to accelerate adoption with key stakeholders in key marketplaces/segments/regions This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs. QualificationsBasic Qualifications 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelors degree in computer/electrical engineering or computer science, or equivalent technology expertise and acumen acquired through work experience Strong communication skills with the ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical client audiences, in a sales-oriented manner Ability to work across multiple teams in an organization Strong technical skills and experience including but not limited to project management, software development methods and tools, software systems and data management, system infrastructure and operation and technical support. Comfortable with project framework and learning that includes Application protocols such as SOAP, REST, XML, as well as general network, security and risk components. Comfortable with using system tools (proprietary and/or industry standard) in performing data and transaction log analysis in support of integration work and product performance analysis. MS Tools (Excel, Powerpoint), ability to handle large data and present to business insights. Independent decision making required on daily basis with minimal oversight Flexible in supporting a complex and varied workload Advanced planning, organizational and problem solving skills Exceptional project management skills with the ability to manage multiple activities with both internal and external stakeholders Advanced written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines Payments, ecommerce, and or mobile applications experience a bonus Working and demonstrable knowledge of using SOAP, REST, XML and similar protocols Understanding of mobile payments technology, including NFC, secure elements, contactless payments, online/remote payments, and in app payments are a plus Ability to travel as needed (infrequent)Additional InformationVisa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.