Manager 1, Regional Operations Support

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo is seeking a Manager 1, Regional Operations Support in Brainerd, MN at St. Joseph Medical Center. The Manager 1, Regional Operations Support (ROSI) has overall responsibility of Food Service Operations as assigned by the Client Executive and General Manager. In this role, the ROSI has direct accountability for executing Sodexo systems, tools, and talent management that drives operational excellence and our service commitments in that people are the heart of everything that we do. The top candidate should have a willingness to learn, travel, and be flexible in their working schedule which will require some evenings, weekends, and holidays.

The Manager 1, ROSI offers full-benefits that kick in day one! If you have experience as a Manager, Supervisor, or Director in a food service environment or a New Grad with a background or interest in Food Service or Healthcare, you are encouraged to apply now!

The successful candidate will:

have oversight of day-to-day operations;
• successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff;
• deliver high quality food services including retail, catering and patient meal management operations;
• achieve company and client financial targets and goals;
• develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)
• develop strategic plans;
• ensure HACCP, regulatory and standards compliance;

• have daily interaction with patients, their families and clinical team to ensure patient satisfaction;
• create a positive environment; and/or
• ensure Sodexo standards are met.

Is this opportunity right for you? We are looking for candidates who:

• have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
• have culinary production experience and a strong background in safety and sanitation compliance;
• can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
• are enthusiastic and confident;
• ability to drive employee success to enhance the value of the food and nutrition team; I
• prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or

demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC), Sodexo Menu Graphics (SMG), Catetrax and is proficient in computer skills and report management experience. This does not apply to external candidates

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

Learn more about St. Joseph Medical Center by clicking HERE

Learn more about Sodexo's Benefits

Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.

Primary Responsibilities:

Client / Customer Service

• Provide effective communication for client and customers to ensure excellent customer service.
• Effectively partners with client and Sodexo employees to drive successful outcomes.
• Complies with all client policies and procedures.
• Owns and drives operational excellence outcomes of Sodexo and client.
• Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
• Creates a continuous quality improvement culture that drives operational efficiencies.
• Utilizes all operational processes to drive continuous improvement and celebrate
• successes.

Analysis & Decision Making

• Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
• Follows best practices in decision making to determine best solutions for the business.
• Effective risk management by ensuring consistent regulatory and legal compliance.
• Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
• Effectively delegates operational responsibilities to appropriate individuals / positions.

Safety

• Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
• Behaviors include:
  • Working as a team for safety
  • Communicating Effectively for Safety
  • Managing Safety Risks
  • Optimizing Human and Environmental Factors
  • Recognizing, respond and reporting incidents
  • Adherence to all operational safety practices and protocols
  • Drives a safety culture throughout the team

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.