Product Manager (Teaneck, NJ or Remote)

TITLE: Product Manager

PURPOSE:

An individual who has strong communication and data analytics skills in order to contribute to Customer relationship, retention and growth activities. Partnering with our Customer Success team and Sales Overlay to contribute and track client footprint, Client retention, contract reviews for revenue recognition opportunities, as well as sales pursuits. Working with the sales and marketing organizations, as well as the technical delivery organization, to ensure service offer viability; interacting with customers and providing direct support to the sales organization to sell payer products or services; eliciting, analyzing, validating, specifying, verifying, and managing the real needs of the project stakeholders, including customers and end users. Reviewing and approving business proposals and quotes. Champion new offers in market.

ESSENTIAL FUNCTIONS:

1. Partnering with Customer Success team to track Client footprint, understand client landscape, product usage, and detail client demographics

2. Track client dashboards and reporting for leadership

3. Creating and Managing Client Health Check reports, partnering with customer success team to manage client satisfaction progress and action plans

4. Assisting in establishing customer persona and market profiles.

5. Providing tactical support to other internal initiatives such as sales training, collateral development etc.

6. Working directly with clients on sales and support activities

7. Reviewing contracts and track revenue recognition opportunities

8. Providing tactical support to other internal initiatives such as sales training, collateral development, and product performance.

9. Participate in sales activities, client usergroups, workgroups and implementation and support activities as needed

10. Conduct research to identify customer needs and market gaps

11. Monitor and report on users' reactions after launching

12. Create support and training documents for internal and external users

13. Analyze competition

14. Create and update marketing material for Product Suite

QUALIFICATIONS:

Education: Bachelor's degree in Business, Marketing, Communications, Economics preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree.

Experience: Minimum of five years' related experience. Minimum of three years' related experience in the software/healthcare industry preferred.

Technical Competencies:

Ability to understanding of customer needs, business goals and competitive pressures and the ability to convert those into product requirements and priorities.

Working knowledge of the product development stages and process and the technologies involved in web development.

TRAVEL/PHYSICAL REQUIREMENTS: Limited Travel / Remote

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Aug 05 2021

About Cognizant

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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