Manager, ServiceNow - Software Implementation

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG
is currently seeking a Manager, ServiceNow ITSM in the CIO Advisory for our Consulting practice.

Responsibilities:

• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to Enterprise organizational objectives and provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform
• Provide coding standards and review of content provided by extended development team to ensure compliance with those standards
• Calculate current business practices with emerging technology and recommend relevant process enhancements and products that anticipate or complement corporate direction
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps
• Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow
• Provide leadership to multiple workstreams within ITSM/ServiceNow projects
• Experience preparing and leading Agile based SDLC projects

Qualifications:

• Minimum ten years of recent experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances
• Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience
• ServiceNow System Administration Certification and ITIL Certification is preferred
• Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Experience providing day to day project management for large complex projects
• Travel as needed

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.