North America Business Operations & Communications Director

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Director will be a critical member of the North America (NA) Operations team, which plays a vital role in driving the NA business in areas such as strategy and planning, thought leadership, Go-to-Market (GTM) execution, executive business reviews, controls/ compliance, training, and other business operations activities. The position requires a seasoned professional experienced in translating strategic business objectives and industry/business trends and insights into compelling narratives for diverse audiences. The candidate must have experience working with senior executive stakeholders and a demonstrated ability to thrive in a fast-paced, matrixed environment.

As a member of the NA Operations team, the candidate will be responsible developing communications narratives for both the Regional President North America, and the Head of US. The candidate will work closely with North America executives and sales leadership, NA and US Operations, Marketing & Communications, and other NA Business executives and staff.

This is an individual contributor role based in San Francisco, California, and reports to the Vice President, North America Operations.

Key goals and responsibilities:

* Deliver NA narratives in the form of presentations, speeches and talking points to support the Regional President North America, and the US Country Manager for internal and external speaking engagements, including Visa Payments Forum, Regional and Market town halls, Executive Client Councils, Annual Market Kick-offs, Leadership Meetings, and executive client meetings

* Develop briefing materials and playbooks as needed for executive speaking engagements and enable the dissemination of information to broader sales teams

* Collaborate with US and NA Ops teams to curate content and agendas for internal meetings, office visits, etc.

* Provide additional ad hoc strategic and project management support as needed

Qualifications

Basic Qualifications

* 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12+ years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Strategy and/or Communications experience requiredpreferred
• Strong written capabilities, including ability to write develop executive level presentations and speaking points focused on key insights
• Ability to work independently in a faced-paced, complex environment
• Ability to manage multiple priorities simultaneously
• Team oriented, collaborative, diplomatic, and flexible, with demonstrated capacity to function in a matrixed organization
• Comfort in, and ability to, partner with senior level business leaders across Visa Inc.
• Superior capabilities in PowerPoint
• Payments industry experience a plus
• Marketing experience a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.